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Troubleshoot login issues with your Atlassian account
Learn what to do when you encounter login issues related to cookies, two-step verification, errors, and more.
If you haven’t found a solution here or you need additional help with your account contact us via General Inquiries.
If you have a managed account, your organization administrator may also be able to help you with other account related issues such as finding your account’s email address.
Login issues related to browser cookies
Check whether your login issues are related to your browser cookie settings.
Password reset issues
Troubleshoot why you haven’t received a password reset email or its links don’t work.
Email address verification issues
Troubleshoot why you haven’t received a verification email or its links don’t work.
Account issues related to a private Apple email address
Troubleshoot issues with an account created with an Apple private relay address.
Login issues related to two-step verification
Figure out what to do when you’re unable to log in to your account with two-step verification.
Login issues related to single sign-on (SSO)
Figure out what to do when you’re unable to log in to your account with single sign-on.
Login issues related to an incorrect email address error
Understand why you encounter an error saying that you’re using the wrong email address and what to do about it.
Login issues related to a locked Atlassian account
Learn why your Atlassian account has been locked and how to unlock it.
Login issues related to identity verification
Figure out what to do when you haven’t received an email with a verification code or the code doesn’t work.
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