Discover important Atlassian cloud account log in information, including troubleshooting problems.
Learn what to do when you encounter login issues related to cookies, two-step verification, errors, and more.
If you haven’t found a solution here or you need additional help with your account contact us via General Inquiries.
If you have a managed account, your organization administrator may also be able to help you with other account related issues such as finding your account’s email address.
Check whether your login issues are related to your browser cookie settings.
Troubleshoot why you haven’t received a password reset email or its links don’t work.
Troubleshoot why you haven’t received a verification email or its links don’t work.
Troubleshoot issues with an account created with an Apple private relay address.
Figure out what to do when you’re unable to log in to your account with two-step verification.
Figure out what to do when you’re unable to log in to your account with single sign-on.
Understand why you encounter an error saying that you’re using the wrong email address and what to do about it.
Learn why your Atlassian account has been locked and how to unlock it.
Figure out what to do when you haven’t received an email with a verification code or the code doesn’t work.
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