Login issues related to browser cookies

This document describes how to enable first-party cookies on your browser or device to solve issues you may have when logging in to, or using, your Atlassian account.

Enable cookies in a web browser

Type of browser

Action to take

Chrome

  1. Open Chrome, select Chrome > Preferences from the top menu bar.

  2. Under Privacy and security, select Cookies and other site data.

  3. Clear the checkbox Block all cookies (not recommended) 

  4. You may need to restart Chrome for these settings to take effect.

Check Google's documentation for more about cookies in Chrome.

Safari

  1. Open Safari, select Safari > Preferences from the top menu bar.

  2. Select Privacy.

  3. Clear the checkbox Block all cookies

  4. You may need to restart Safari for these settings to take effect.

Check Apple’s documentation for more about cookies in Safari.

Firefox

  1. Open Firefox, select Firefox > Preferences from the top menu bar.

  2. Select Privacy & Security.

  3. Under the Enhanced Tracking Protection section, check if you have selected Standard, Strict or Custom.

    • If Custom is selected, check that the option All cookies (will cause websites to break) is not selected.

  4. Under the Cookies and Site Data section, check Manage Exceptions to check that cookies are not blocked for any of the following Atlassian sites:

    • *.atlassian.com

    • *.atlassian.net

    • *.jira.com

    • *.bitbucket.org

    • *.trello.com

    • *.statuspage.io

    • *.opsgenie.com

  5. You may need to restart Firefox for these settings to take effect.

Check Mozilla’s documentation for more about cookies in Firefox.

Microsoft Edge

  1. Open Microsoft Edge, select Microsoft Edge > Site permissions from the top menu bar. 

  2. Select Site permissions.

  3. Turn on Allow sites to save and read cookie data (recommended) to unblock cookies.

  4. You may need to restart Edge for these settings to take effect.

Check Microsoft’s documentation for more about cookies in Edge.

Internet Explorer

Internet Explorer is no longer a supported browser. On 31 March 2020, we retired IE11 support for Atlassian cloud, server, and, Data Center products. This means we won’t fix bugs that are specific to IE11, and will begin to introduce features that may not be compatible with this browser.

The information in this section may be out of date. We strongly recommend using one of our supported browsers for our cloud products.

You should check both your cookie settings and the security level for Internet Explorer.

You can choose to allow cookies for either:

  • All sites, or

  • Only Atlassian sites

You can choose to set the correct security level for either:

  • All sites, or

  • Only Atlassian sites

How to allow cookies

  • For all sites:

    1. Go to Control Panel > Internet Options.

    2. Select the Privacy tab.

    3. Under Settings, select Advanced.

    4. Adjust your settings to accept first-party cookies. Third-party cookies are not required.

  • Only for Atlassian sites:

    1. Go to Control Panel > Internet Options.

    2. Select the Privacy tab.

    3. Under Settings, select Sites.

    4. Allow the following sites to use cookies:

      • *.atlassian.com

      • *.atlassian.net

      • *.jira.com

      • *.bitbucket.org

      • *.trello.com

      • *.statuspage.io

      • *.opsgenie.com

 How to set the security level

  • For all sites:

    1. Open Control Panel > Internet Options.

    2. Select the Security tab.

    3. Set the security level for the Internet zone to Medium-high. 

  • Only for Atlassian cloud sites:

    1. Open Control Panel > Internet Options.

    2. Select the Security tab.

    3. Set the security level for Trusted sites to Medium-high.

    4. From the Trusted sites section, select Sites.

    5. Add the following sites to the Trusted sites zone:

 Learn more about Atlassian cloud domains and IP address ranges.

Enable cookies on a mobile device

Type of device

Action to take

iOS (iPhone and iPad)

Safari

  1. Open the Settings app, scroll down, and select Safari.

  2. Under Privacy & Security, make sure Block All Cookies is turned off.

  3. You may need to restart Safari for these settings to take effect.

Check Apple’s documentation for more about cookies in Safari.

Android

Chrome

  1. Open Chrome, select the three-dot icon > Settings.

  2. In the Advanced section, select Site settings > Cookies.

  3. Make sure Block all cookies (not recommended) is not selected.

  4. Check that no Atlassian sites are listed as a Site Exception:

    • *.atlassian.com

    • *.atlassian.net

    • *.jira.com

    • *.bitbucket.org

    • *.trello.com

    • *.statuspage.io

    • *.opsgenie.com

  5. You may need to restart Chrome for these settings to take effect.

Check Google's documentation for more about cookies in Chrome.

Check browser extensions that may interfere with cookies

Some browser extensions or plugins such as ad blockers and tracking blockers may interfere with cookies. Try changing your extension settings and allow first-party cookies on all Atlassian sites. If the issue persists, consider temporarily disabling extensions and re-enabling them after successfully logging in.

These extensions may interfere with cookies:

  • Poper Blocker

  • Safe Torrent Scanner

  • μTorrent

  • Google Docs Offline

  • Antidote

  • React Developer Tools

  • Wappalyzer

  • Piggy

  • Bitdefender

  • Wallet

  • Loom

  • Google PageSpeed Insights Extension

Privacy-focused browsers

Some privacy-focused browsers may interfere with cookies. Try changing your browser settings to allow first-party cookies on all Atlassian sites or use one of the supported browsers for our cloud products.

Check your firewall and proxy server settings

If you're using restrictive firewall or proxy server settings, you or your network admin will need to allow certain domains and IP address ranges to ensure Atlassian cloud products and other services work as expected.

Last modified on Aug 2, 2021
Cached at 9:25 PM on Sep 23, 2021 |

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