Account issues related to a private Apple email address

If you initially chose Hide my email when signing in with Apple, we only receive an anonymous email address for you that looks like this: <code>@privaterelay.appleid.com

Hiding your email can make collaboration difficult, because of the following:

  • Your team won't recognize who you are when your email is hidden

  • Apple rejects emails that are related to your team's content changes as these come from team-specific domains such as <team>.atlassian.net

  • Apple rejects all emails that come from Atlassian Ecosystem add-ons (extensions to your products) as these are coming from third-party developers.

Solution

On your IOS device/iPhone:

  1. Open the Settings app and click on your Apple ID profile

  2. Select Password and security

  3. Select Apple ID logins

  4. Select Atlassian

  5. Select Stop using Apple ID

Or on the web:

  1. Open https://appleid.apple.com

  2. Select Security

  3. Select Manage. You'll find this under Apps and Websites using Apple ID

  4. Select Atlassian

  5. Select Stop using Apple ID

The next time you log in, you'll have the option to share your email after hiding your email. You'll now be able to collaborate on work with your team.

Last modified on Jul 1, 2021
Cached at 8:47 AM on Aug 4, 2021 |

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