How pricing works for multi-instance Marketplace apps

There are different instance-based pricing options available for Marketplace apps, which means they are priced flexibly depending on how many instances are purchased across Cloud Enterprise Jira and Confluence apps. Marketplace apps can have single instance or multi-instance billing.

The way that Marketplace apps are billed also depends on whether the billing is linked to the Atlassian app it’s installed on. More about billing for Marketplace apps.

What’s an app instance?

Simply put, it’s a single license of a Marketplace app that’s been installed on a particular Atlassian app or site once. For example, if you’ve purchased a Marketplace app to use for Jira and only ever use the one license, we’d call that a single app instance.

Single instance billing

When you have a single app instance, you pay for the app license once for your app or site. This means you’re either charged based on the number of users in the Atlassian app that the Marketplace app is installed on, or just the number of users of the Marketplace app.

Multi-instance billing

If you have a Marketplace app installed on a Cloud Enterprise Jira or Confluence, it'll have multi-instance pricing. This means you’ll be able to use the Marketplace app across multiple instances. You’ll be charged based on the number of unique users of the app across the multiple instances, regardless of the number of Atlassian app instances. This unique user count is based on the user tier selected at the start of the subscription. This means that a Marketplace app can be purchased once for multiple Cloud Enterprise Jira instances across different sites within your Atlassian organization.

This provides flexibility in the way that Marketplace apps with multiple instances are billed, and provides a more efficient way for admins to manage their Marketplace app subscriptions.

When the number of unique users is calculated, a single user will be counted only once, even if the user has access to multiple app instances. This can mean that you save money on Marketplace apps that are used across multiple instances by the same users, and there will only be a single invoice for that Marketplace app.

What Marketplace apps qualify for multi-instance billing?

All Marketplace apps will offer multi-instance billing in their pricing.

アプリを購入してインストールできるのは誰ですか?

To help companies maintain control over their Atlassian environment, most Marketplace apps can only be installed by site or org admins. Keep in mind that multi-instance billing is only applicable for Atlassian apps on Cloud Enterprise plans.

End users can shop for Marketplace apps and notify their admins about the apps they’d like to use by selecting Try it free, and then Request this app on any Marketplace app listing. See more about purchasing apps