What are managed accounts?
A managed account is an Atlassian account your organization has full administrative control of. You can update their account details and deactivate or delete their account if needed. To manage an Atlassian account, you have to verify the email domain to prove you own it and claim the account. Verify a domain to manage accounts
If you don’t claim an account from a verified domain, we consider this account an external user to your organization.
An external user in Atlassian is someone whose Atlassian account isn’t managed by your organization. As an admin, you can invite them to your apps and remove them when they no longer need access, but you can’t update their account details or delete their account completely. This is because you don’t manage their account. An example of a external user is a contractor working with your company temporarily.
Example
We use a fictional organization, Acme, to illustrate all possible scenarios.
User | Domain verified by Acme? | Account claimed by Acme? | Account type |
|---|---|---|---|
Liam using their company email (liam@acme.com) | Yes | Yes | Managed account |
Jane using her company email (jane@acme.com) | Yes | No | External user |
Jane using her personal email (jane@gmail.com) | No | No | External user |
The Acme organization has verified they own the domain acme.com. Any accounts they claim from acme.com are their managed accounts. They claimed Liam’s account, so Liam is a managed account.
Acme hasn’t claimed Jane’s acme.com account, so she’s considered an external user. This is because to manage an account, you must verify the email domain and claim the account.
When Jane uses her personal email to log in to the Acme organization, she’s an external user because Acme doesn’t own her personal email domain.
View managed accounts
To view your organization’s managed accounts:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Managed accounts.
You can automate this process with the Get managed accounts in an organization API.
Email address verification
If a managed account hasn’t verified their email address, you’re unable to make changes to their account. You can resend a verification email to a managed account. How to resend a verification email
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