Remove product access for users
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To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management
Centralized | Original |
As an organization admin, Users is found under Directory tab.  | As a site administrator or organization admin, Users is found under Product site.  |
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Centralized user management content
Remove product access from a user when they no longer need access to a product. If the user no longer needs access to your organization, you can remove them from your organization.
Users get access to products through groups, usually default groups. Users can also get access to a product by being part of a group that isn’t the product’s default group, but has access to that product. Users need to be removed from all groups that give access to a product to remove their access to that product completely.
How product access works for Atlassian Government Cloud Atlassian Government Cloud organizations should provision users from an identity provider. If you provisioned users from an identity provider and need to remove their product access, follow the steps on this page to remove product access from a group. |
Remove product access from a user
Who can do this? |
To remove product access from a user:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Users.
Select the user.
Find the product you want to remove access to and select the more actions menu (•••).
Select Remove product access. This removes the user from all groups that give access to that product.
If the user is an organization admin, you need to remove their organization admin role before you can remove their access to a product. Remove admin permissions from users
Default groups that give access to more than one product
When you give product access to a user, we add them to the default group for that product. If the default group for a product has been modified to also give access to other products, a user access admin for that product only won’t be able to remove access to that product. This is so the user access admin doesn’t inadvertently remove access to other products they’re not allowed to manage. Troubleshoot issues related to managing groups
Remove product access from a group
Who can do this? |
To remove product access from a group:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Groups.
Find the group you want to remove product access from and select Show details.
Find the product you want to remove access to and select the more actions menu (•••).
Select Remove product from group.
Select Remove from group.
Users in this group will continue to have access to the product if they’re in other groups that give access to that product. To remove access to the product completely for any user, follow the instructions to remove product access from a user.
You can also remove product access from one or more groups in Products. This can help you remove access to the same product for multiple groups quickly. To do this:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Products.
Select Manage Product for the product that you need to remove access to.
Find the group you want to remove product access from and select the more actions menu (•••).
Select Remove group from product.
Repeat steps 4 and 5 for additional groups if needed.
Default groups are required
Every product needs a default group for each role available in that product. You can’t remove a group from a product, or product access from a group, if it’s the only default group for a role. You need to make another group the default group for the same role first. Troubleshoot issues related to managing groups
Original user management content
Remove product access from a user when they no longer need access to a product. If the user no longer needs access to your organization, you can remove them from your organization.
Remove product access from a user
Who can do this? |
To remove product access from a user:
Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, select the site's name and URL to open the Admin for that site.
Select the user.
Turn off the toggle next to the product the user no longer needs access to. This removes the user from all groups that grant access to that product.
If the user is an organization admin, site admin, or a trusted user, you need to make them a basic user first before you can remove their access to a product. Remove admin permissions from users
Remove product access from a group
Who can do this? |
To remove product access from a group:
Go to your site's Admin at admin.atlassian.com. If you're a site administrator for multiple sites or an organization admin, select the site's name and URL.
Select Product access.
Find the product that your group no longer needs access to and select the more actions menu (•••).
Select Remove group.
Users in this group will continue to have access to the product if they’re in other groups that give access to that product. To remove access to the product completely for any user, follow the instructions to remove product access from a user.
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