We’re renaming ‘products’ to ‘apps’

Atlassian 'products’ are now ‘apps’. You may see both terms used across our documentation as we roll out this terminology change. Here’s why we’re making this change

Give users admin permissions

Which user management experience do you have?

Go to Atlassian Administration. Select your organization if you have more than one. You can identify which user management experience you have by checking where your Users page is located.

Centralized

Original

In Atlassian Administration, Users is located in Directory.

Centralized user management png

In Atlassian Administration, Users is located in Apps > {site}.

Original user management png

 

Jump to the


Centralized user management content

Delegate responsibilities in your organization by making other people admins. What are the different types of admin roles?

Admin roles don’t always give access to apps automatically. You may need to give someone the user role for an app if they need access to it. Give users access to apps

Make someone an app admin

An app admin can manage settings for a specific app. They can’t access Atlassian Administration.

Who can do this?
Role: Organization admin, user access admin (only for the app they administer). Only an organization admin can make another user an app admin for Jira apps.
Atlassian Cloud: All plans
Atlassian Government Cloud: Available

To make someone an app admin:

  1. Go to Atlassian Administration. Select your organization if you have more than one.

  2. Select Directory > Users.

  3. Select a user.

  4. Select Grant access.

  5. Select App admin in the Roles column for the app.

  6. Select Grant access.

To make someone an app admin for Jira, update the role for Jira Administration. This is because Jira apps share the same admin console. App admin is the only role that can be granted for Jira Administration.

Make someone a user access admin

A user access admin’s main responsibility is managing access to the app they administer.

Who can do this?
Role: Organization admin
Atlassian Cloud: All plans
Atlassian Government Cloud: Available

To make someone a user access admin:

  1. Go to Atlassian Administration. Select your organization if you have more than one.

  2. Select Directory > Users.

  3. Select a user.

  4. Select Grant access.

  5. Select User access admin in the Roles column for the app.

  6. Select Grant access.

Make someone a site admin

A site admin’s main responsibility is managing apps in the site they administer.

Who can do this?
Role: Organization admin
Atlassian Cloud: All plans
Atlassian Government Cloud: Available

To make someone a site admin:

  1. Go to Atlassian Administration. Select your organization if you have more than one.

  2. Select Directory > Users.

  3. Select a user to open their profile.

  4. Select the more actions menu (•••).

  5. Select Assign site admin role.

  6. Select Site admin in the Roles column for the relevant site.

  7. Select Grant.

Make someone an organization admin

Organization admin is the highest admin role you can hold in an organization. We recommend having more than one organization admin in an organization, in case one account is unavailable or compromised.

Who can do this?
Role: Organization admin
Atlassian Cloud: All plans
Atlassian Government Cloud: Available

To make someone an organization admin:

  1. Go to Atlassian Administration. Select your organization if you have more than one.

  2. Select Directory > Users.

  3. Select a user to open their profile.

  4. Select the more actions menu (•••).

  5. Select Assign org admin role.

  6. Select Assign role.

Use groups to grant admin roles

When you give a user access to an app, we add them to the default group for the user role for that app. The same applies when you make someone an admin (except for site admin). We add the user to the default group for that admin role. As such, another way you can also make someone an admin is by adding them to the relevant default group. Understand default groups

These are the default groups that an organization starts with as they assign any admin roles. You can rename these groups if needed.

Group

Role

<app>-admins-<site>

App admin

<app>-user-access-admins-<site>

User access admin

org-admins or site-admins

You’ll only have one or the other, depending on when your organization was created. Regardless of the name, this group grants the organization admin role.

Organization admin


Original user management content

Delegate responsibilities in your organization by making other people admins. What are the different types of admin roles?

Admin roles don’t always give access to apps automatically. You may need to give someone the user role for an app if they need access to it. Give users access to apps

Make someone an app admin

An app admin can manage settings for a specific app. They can’t access Atlassian Administration. An app admin can have this role in two ways:

  • Admins that belong to the administrators group: they can administer app settings and they also have access to the app through this group.

  • Admins that belong to the <app>-admins groups: they can administer app settings, but they don’t have access to the app through this group.

Who can do this?
Role: Organization admin, site admin (only for apps in the site they administer)
Atlassian Cloud: All plans

To make someone an app admin:

  1. Go to admin.atlassian.com. Select your site if you have more than one.

  2. Select Groups.

  3. Select the administrators or <app>-admins group.

  4. Select Add members and follow the prompts.

Make someone a site admin

A site admin’s main responsibility is managing users and apps in the site they administer.

Who can do this?
Role: Organization admin, site admin (only in the site they administer)
Atlassian Cloud: All plans

To make someone a site admin:

  1. Go to admin.atlassian.com. Select your site if you have more than one.

  2. Select Groups.

  3. Select the site-admins group.

  4. Select Add members and follow the prompts.

Make someone an organization admin

Organization admin is the highest admin role you can hold in an organization. We recommend having more than one organization admin in an organization, in case one account is unavailable or compromised.

Who can do this?
Role: Organization admin
Atlassian Cloud: All plans

To make someone an organization admin:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Settings > Administrators.

  3. Select Add administrators and follow the prompts.

Use groups to grant admin roles

When you give a user access to an app, we add them to the default group for the user role for that app. The same applies when you make someone an admin. We add the user to the default group for that admin role. As such, another way you can also make someone an admin is by adding them to the relevant default group. Understand default groups

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