Can’t access my account

I am getting an error message at login

Try the following:

• Clear your web browser Cookies and Cache

• Update your browser. If you are using a Chrome browser, you can do so here.

• Restart your device

If you are still experiencing an Error message, please try resetting your password using this link.

I forgot my password

You can reset your password using this link. You should receive an email with the next steps to create a new password..

I can't verify my email or receive the password reset email

Logging in to Loom directly?
If you are not receiving your verification or password reset emails, please first check your spam and junk mail. If you are still unable to find the email, please ensure your email provider has unblocked team@loom.com, find the steps to do this here.

Logging in to Loom through Atlassian?
If you are not receiving your recovery link or unable to login to your Atlassian account, please see information here to resolve.

If you are still unable to log in after following the instructions from the verification email or password reset, please submit a request to our support team.

None of my videos are in my account

If you do not see the videos you are looking for or the account you are logged into looks unfamiliar, you may have two accounts under different emails. Please check your personal settings and check that you are logged in with the correct email.