Reset your password
You may find yourself looking at an error message when trying to log in to your Loom account. If you're unable to access your Loom account, follow these password reset steps.
Loom password guidelines
Password needs to be at least 8 characters (no more than 64 characters)
Must have at least one lower and one upper case character
Password needs at least one symbol (for example: $, !, @, _, *)
Password must include one number or more.
How to reset your password
Check if you instead have a connected account (Google/Slack/Apple) and you're not selecting the correct option.
To update or reset a password, go to Settings, then Personal.
For example, if you sign up with Google Auth, you need to sign in using Google Auth.
If you first signed in with a connected account (Google, Slack, Apple), you'll need to go through the reset password flow to create a password. This will send an email to your inbox to help you create a password.
After following the email instructions, you can head back into the log in page and select the correct login option.
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