Upload or import videos
Business, Business+ AI and Enterprise users can create a library of knowledge and resources for the whole team by importing videos in addition to creating new ones.
Video uploading is only available to users on Loom's Loom's Business, Business + AI or Enterprise plans. Uploads are not available for Business + AI Trials.
How to upload a video
You can upload both videos you've recorded on Loom (and then downloaded to your computer) and videos you recorded somewhere else.
To add an existing video to your library, select New Video in the top right of your video library, then Upload Video. You'll be prompted to drop in or browse your videos.
Your videos will keep uploading even if you leave the upload modal. The uploads only stop if you select cancel. Videos that are large in resolution, size, or duration will take longer to process and may remain in a processing state after uploading.
Media specifications for uploading videos
Loom currently supports the following media specifications:
Container | MP4, MOV, WebM, M4V, WMV, AVI (up to 4 GB). 3GPP and Matroska may also be accepted. |
Video | Loom rejects files over 4 GB, over 60 fps, over 4096 × 2160, over 12 hours, or with no video track. H.264 is a recommended export setting. Loom also accepts other codecs. Bitrate: Variable bitrate. |
Audio | AAC audio is recommended. Stereo or mono both work. Variable bitrate. |
Resolution | Up to 4K video (360p, 480p, 720p, 1080p, 1440p, 2160p) - that's the encoded playback ladder after upload. An uploaded file can't be larger than 4096 × 2160. |
If you're having trouble uploading your video, check that it meets the requirements above.
You may receive a Failed to process message after attempting to upload a video. This most often occurs because the file is over 4 GB, its frames per second are over 60, or its resolution is over 4096 x 2160.
Uploading limitations
Loom limits uploads to 4 GB or 12 hours, whichever is less.
There is no limit to how many videos you can upload. However you can upload up to 10 videos at a time.
How can I consolidate my video library if I have videos across different Loom accounts?
If you've got videos in multiple Loom accounts, you can use the Upload feature to transfer videos from one account to another. Simply download your videos from one account, then log into your preferred Loom account and upload the video. If you prefer, you can then delete your account.
All videos downloaded from Loom will be in a .MP4 format.
Trouble uploading a video?
If the file you want to upload to Loom is not supported, or even if the quality of the uploaded video doesn't turn out quite right, try running your video through Handbrake.
HandBrake is a free tool that allows you to convert video from nearly any format to a selection of widely supported codecs. Export H.264 video and AAC audio as an MP4.
Can I upload external videos using the iOS and Android apps?
Yes. Both Loom's IOS and Android apps will allow you to upload videos if you have a paid role on a Business, Business+ AI or Enterprise plan. To upload a video from your camera roll, you'll want to open the Loom Mobile app and select the 'photo icon' from your pre-recording panel.
We do limit Mobile uploads to 4GB limit or 12 hours, whichever is less.
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