How secure are my videos?

How Loom has structured their servers, the security protocols it adheres to, and who has access to your videos. 

Loom takes security very seriously. Like all relationships, we realize our relationship with you is built on trust. We went above and beyond before launching our product to take the proper security precautions to help you trust us right from the beginning. 

Where your videos live and how secure they are 

• Our servers sit behind a secure firewall and all videos are uploaded over an SSL-encrypted websocket.

• The videos are associated with unique IDs that would take a computer years to guess.

• If you ever want your content removed, we offer both a way to archive (take down a public URL) and delete (completely remove a file from our systems).

Who has access to the Loom videos I record?

Anyone who can access your video can view it if you send them the link directly.

Those with access can also find the video proactively with Atlassian search.

For videos set to public or open to workspace, anyone in the workspace can access and search. For videos set to restricted, only the specific people you add can access and discover them.

Does Loom record anything in the background?

Absolutely not. Loom only records when you ask it to and nothing more than that. We deeply respect privacy and would never break our users' trust.