Revoke access for portal-only customers

We’ll note these changes in the support documentation below.

Centralized	Original
As an organization admin, Users is found under Directory tab.	As a site administrator or organization admin, Users is found under Product site.

 

Customers with portal-only accounts can log in to your Jira Service Management portals, raise requests, and view knowledge base articles.

To revoke access for a portal-only customer:

This procedure is different depending on your user management experience.

If you have the centralized user management:

1. Go to Atlassian Administration. Select your organization if you have more than one.

2. Select Products from the header.

3. Under Sites and products, select the site that contains Jira Service Management.

4. Under the Jira Service Management section on the nav bar, select Portal-only customers.

5. Next to the customer you want to revoke access for, select (More option) > Revoke access.

6. Select Revoke access to confirm.

f you have the original user management:

1. Go to Atlassian Administration. Select your organization if you have more than one.

2. Select the site's name and URL.

3. Select Jira Service Management.

4. Find the customer you want to change the password for and then select (More option) > Revoke access.

5. Select Revoke access to confirm.

Revoke access consequences

1. The customer will be unable to access the site’s portal anymore.

2. The customer won't be searchable and selectable in user-picker fields.

3. The customer’s name will show up as Username (Deactivated) in user-picker fields that were previously filled with their name.

4. The account will still be searchable in filters, however only by its email address.

5. The customer's portal-only account can be reactivated at any time on the Portal customers page by choosing the (more) icon and selecting Grant access. All previous user references will be kept.