Manage your organization’s Atlassian accounts
Gain control over your employee's Atlassian accounts.
Revoke access for portal-only customers
Which user management experience do you have?
To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management
We’ll note these changes in the support documentation below.
Original | Centralized |
As a site administrator or organization admin, Users is found under Product site.  | As an organization admin, Users is found under Directory tab.  |
Customers with portal-only accounts can log in to your Jira Service Management portals, raise requests, and view knowledge base articles.
Organization and site admins can revoke access for a portal-only customer to access your portals.
This procedure is different depending on your user management experience.
To revoke access for a portal-only customer to access your portals for original user management:
Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple site or an organization admin, click the site's name and URL to open the Admin for that site.
Select Jira Service Management.
Find the customer you want to change the password for and then select (More option) > Revoke access.
Select Revoke access to confirm.
To revoke access for a portal-only customer to access your portals for centralized user management:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Products from the header.
Under Sites and products, select the site that contains Jira Service Management.
Under the Jira Service Management section on the nav bar, select Portal customers.
Next to the customer you want to revoke access for, select (More option) > Revoke access.
Select Revoke access to confirm.
Revoke access consequences
The customer will be unable to access the site’s portal anymore.
The customer won't be searchable and selectable in user-picker fields.
The customer’s name will show up as Username (Deactivated) in user-picker fields that were previously filled with their name.
4. The account will still be searchable in filters, however only by its email address.
5. The customer's portal-only account can be reactivated at any time on the Portal customers page by choosing the (more) icon and selecting Grant access. All previous user references will be kept.
Was this helpful?