Approve or deny app access requests
Which user management experience do you have?
Go to Atlassian Administration. Select your organization if you have more than one. You can identify which user management experience you have by checking where your Users page is located.
Centralized | Original |
|---|---|
In Atlassian Administration, Users is located in Directory.  | In Atlassian Administration, Users is located in Apps >  |
Jump to:
Centralized user management content
Original user management content
Centralized user management content
When a user lands in an app they don’t have access to, we prompt them to request access. This can happen when a user without access opens an app link shared by someone who has access.
What users can request depends on if they already have access to one of your apps.
Type of user | What they can request |
|---|---|
User with access to at least one of your apps |
|
New user |
|
Users need an Atlassian account and a verified email address to request access to an app. Users can only access your site or apps if you choose to approve them.
Approve or deny access requests
Access requests are collected into a list aggregated from all sites in your organization. You can approve or deny these requests in Atlassian Administration or through related emails. We provide as much information as possible about the requesting user to help you make a decision.
Who can do this? |
To approve or deny requests:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Apps.
Select User requests > Access requests.
Select Review to see more details about the request.
Select Approve to approve a request, or select more actions (•••) > Deny access to deny a request.
When you deny access for a user, they can’t request access again. Send them a short message to explain why you denied their request.
The other tab on the page, called User interests, is where you can keep track of and review trending user interest in new apps. How to track or review users interests
Original user management content
When a user lands in an app they don’t have access to, we prompt them to request access. This can happen when a user without access opens an app link shared by someone who has access.
What users can request depends on if they already have access to one of your apps.
Type of user | What they can request |
|---|---|
User with access to at least one of your apps |
|
New user |
|
Approve or deny access requests
You can approve or deny requests in Atlassian Administration or through related emails. We provide as much information as possible about the requesting user to help you make a decision.
Who can do this? |
To approve or deny requests:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Apps.
Select your site from the sidebar.
Select Access requests.
Select Review request to see more details about the request.
Select Approve now to approve a request, or select more actions (•••) > Deny access to deny a request.
When you deny access for a user, they can’t request access again. Send them a short message to explain why you denied their request.
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