Manage subscriptions and bills for Atlassian cloud products
Get a high-level overview of billing and subscription management for Atlassian cloud products.
Resolve Atlassian Access payment issue
We want to make sure you can easily restore your settings after you resolve an Atlassian Access payment issue. When you have a payment issue, we let you know in a series of emails. If you’re unable to resolve the payment issue for your Atlassian Access subscription within a certain time frame, then your subscription becomes inactive.
When your subscription is inactive, you have a grace period of 14 days to reactivate it. If you’re unable to reactivate your subscription during the grace period, you permanently lose all Atlassian Access settings.
During the grace period, we save your SAML and SCIM configurations and keep users in their authentication policies to make it easy for you to restore your settings.
During the grace period, you’re able to use all your Atlassian Access settings, except for these:
Authentication policy settings
single sign-on
mandatory two-step verification
block user API tokens
Identity providers
connect an identity provider
link domains to your identity provider directory
configure SAML single sign-on
To restore your settings, you need to contact support so they can reactivate your Atlassian Access subscription.
Reactivate Atlassian subscription
You must contact customer support to reactivate your Atlassian subscription. Customer support reactivates your Atlassian Access subscription for a 30-day free trial. You can then enter payment information for a monthly or annual subscription plan.
To reactivate an Atlassian subscription:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Billing > Manage for Atlassian Access.
On the Manage Subscriptions page, select the Inactive tab.
Select Get support.
Select Billing, payments and pricing and go to.
Select Payments > Topic payment and credit card issues.
Select Provide the related URL.
Select Proceed without URL.
Enter information about your settings and Submit.
To confirm your subscription is active:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Billing > Manage for Atlassian Access.
On the Manage Subscriptions page, select Active to see your active subscriptions.
Restore authentication policy settings
When your Atlassian Access subscription is active, you can restore the security settings in authentication policies.
To restore settings in authentication policies:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Security > Authentication policies.
Select Edit for the policy you want to restore.
Select the setting you want to restore:
single sign-on
mandatory two-step
block user API token access
Use identity provider settings
When your Atlassian Access subscription is active, you can use add an identity provider, link domains to your identity provider and configure SAML single sign-on.
To add an identity provider:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Security > Identity provider.
Select Add identity provider and follow the steps.
Learn more about connecting an identity provider
To link a domain:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Security > Identity provider > Directory.
Select Link domain and follow the steps.
Learn more about linking domains
To set up SAML single sign-on:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Security > Identity provider > Directory.
Select Set up SAML single sign-on and follow the steps.
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