Disconnect your identity provider for portal-only customers

When you disconnect an identity provider for your portal-only customers:

• They can’t access your help center with single sign-on.

• They keep their portal-only accounts for the Jira Service Management site. 

When a customer tries to log in to your help center, they need to set a password for their account. The customer can then log in to your portals.

Before you can disconnect your identity provider for portal-only customers, you need to:


• Disable single sign-on authentication

• Delete SAML configuration

We’ll note these changes in the support documentation below.

Original	Centralized
As a site administrator or organization admin, Users is found under Product site.	As an organization admin, Users is found under Directory tab.

 

Jump to the

• Centralized user management content

• Original user management content

Disconnect your identity provider for portal-only customers:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Products.

3. Under Sites and products, select the site your want to connect the identity provider.

4. Under Jira Service Management, select Portal-only customers.

5. Select (more option)> Identity provider.

6. Select the identity provider you’d like to disconnect.

7. Select (more option) > Disconnect.

Disconnect your identity provider for portal-only customers:

1. Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.

2. Select Jira Service Management.

3. Select (more option) > Identity provider.

4. Select the identity provider you’d like to disconnect.

5. Select (more option) > Disconnect.