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We’re currently rolling out changes that affect the content on this page. From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, you have the improved user management experience. We’ll note changes for the improved experience in the content below.



After you set up and sync your G Suite account, you can monitor your sync settings.

If you noticed a change in your organization admin settings, it’s because we migrated all G Suite connections to a new experience starting November 11, 2020. Learn about what’s changed.

Monitor sync status 

Once you start syncing G Suite, you're taken to a status page to view the progress of your sync. Depending on the number of users to sync, syncing may take a while. You’ll be alerted once the sync is complete from G Suite to your Atlassian organization.

Warning message: Once a sync is in progress, it can’t be stopped. When the sync is completed, you can turn it off or you can disconnect the G Suite account from the Atlassian organization.

Sync complete

When the sync is complete, users and their details appear in Status. You can view the status of when a sync is in progress and when a sync is complete. Your saved settings will also show up. Here’s an example breakdown of a Status and Settings page.

  1. Number of users, groups, and domains synced from G Suite

  2. Sync settings for G Suite users of this organization

  3. List of group names synced from G Suite

  4. Status for when a sync is enabled or disabled or in progress

  5. Time of the last sync and projected time for the next sync (sync is every 4 hours)

  6. Apply edited settings and sync right away

Manually sync users

We’ll automatically sync your G Suite users every 4 hours, but you can manually sync at any time.

To manually sync your G Suite users:

  1. Navigate to G Suite at admin.atlassian.com.

  2. Select your organization name and go to Directory > G Suite in the left navigation.

Note this different way to navigate to G Suite if you have the improved user management experience: from your organization at admin.atlassian.com, go to Settings > G Suite.

Disable sync

When you disable sync, you can still change your G Suite settings. Users won’t sync while sync is disabled, and we’ll maintain product access and Google authentication settings for previously synced users.

To disable sync:

  1. Navigate to G Suite at admin.atlassian.com.

  2. Select Edit on the G Suite settings page.

  3. Select Disable syncing.

  4. Save your settings.

Update selected groups that sync

If you specified groups to sync, we’ll continue to sync new and existing users from those groups.

To add or remove your selected groups:

  1. Navigate to G Suite at admin.atlassian.com.

  2. Select your organization name and go to Directory > G Suite in the left navigation.

    Note this different way to navigate to G Suite if you have the improved user management experience: from your organization at admin.atlassian.com, go to Settings > G Suite.

  3. Click Edit under Settings, and then update selected groups.