Provision and sync users from an identity provider
Make changes in your identity provider to users and groups and sync them to your Atlassian organization.
Choose your identity provider for portal-only customers
You can connect an identity provider and configure single sign-on for your customers when you subscribe to Atlassian Access.
Which user management experience do you have?
To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management
We’ll note these changes in the support documentation below.
Original | Centralized |
As a site administrator or organization admin, Users is found under Product site.  | As an organization admin, Users is found under Directory tab.  |
This procedure is different depending on your user management experience.
Choose an identity provider for your portal-only customers with original user management:
Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
Select Jira Service Management.
Select (more option) > Identity provider.
Choose the identity provider that supports your setup.
Name your identity provider directory.
Follow the prompts to complete the setup.
Choose an identity provider for your portal-only customers with centralized user management:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Products.
Under Sites and products, select the site your want to connect with the identity provider.
Under Jira Service Management, select Portal-only customers.
Select (more option) > Identity provider.
Choose the identity provider that supports your setup.
Name your identity provider directory.
Follow the prompts to complete the setup.
Available identity providers
You can use the identity provider of your choice, but some capabilities are only available with selected identity providers. Learn which identity providers we support
If you use another provider, you can still set up SAML single sign-on for customers
Was this helpful?