Connect an identity provider for portal-only customers

Which user management experience do you have?

To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management

We’ll note these changes in the support documentation below.

Original

Centralized

As a site administrator or organization admin, Users is found under Product site.

Original user management png

As an organization admin, Users is found under Directory tab.

Centralized user management png

 

This procedure is different depending on your user management experience.

Who can do this?
Role: Organization admin
Plan: Atlassian Guard Standard

Connect an identity provider using SAML single sign-on for your portal-only customers with original user management:

  1. Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.

  2. Select Jira Service Management.

  3. Select (more option) > Identity provider.

  4. Select the Directory for your identity provider.

  5. Select Set up SAML single sign-on.

  6. Follow the instructions to enter the details for the SAML configuration.

  7. Select Save for your SAML configuration.

Connect an identity provider using SAML single sign-on for your portal-only customers for centralized user management:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products

  3. Under Sites and products, select the site your want to connect with the identity provider.

  4. Under Jira Service Management, select Portal-only customers.

  5. Select (more option) > Identity provider.

  6. Select the Directory for your identity provider.

  7. Select Set up SAML single sign-on.

  8. Follow the instructions to enter the details for the SAML configuration.

  9. Select Save for your SAML configuration.

Learn how to configure SAML single sign-on for portal-only customers

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