Connect an identity provider for portal-only customers

Which user management experience do you have?

To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management

We’ll note these changes in the support documentation below.

Original	Centralized
As a site administrator or organization admin, Users is found under Product site.	As an organization admin, Users is found under Directory tab.

Who can do this?
Role: Organization admin
Plan: Atlassian Guard Standard

Jump to the

Centralized user management content

Connect an identity provider using SAML single sign-on for your portal-only customers:

Go to admin.atlassian.com. Select your organization if you have more than one.
Select Products
Under Sites and products, select the site your want to connect with the identity provider.
Under Jira Service Management, select Portal-only customers.
Select (more option) > Identity provider.
Select the Directory for your identity provider.
Select Set up SAML single sign-on.
Follow the instructions to enter the details for the SAML configuration.
Select Save for your SAML configuration.

Connect an identity provider using SAML single sign-on for your portal-only customers:

Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
Select Jira Service Management.
Select (more option) > Identity provider.
Select the Directory for your identity provider.
Select Set up SAML single sign-on.
Follow the instructions to enter the details for the SAML configuration.
Select Save for your SAML configuration.

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