Understand workspaces, roles and permissions

Every Loom account comes with a workspace where you can collaborate with the rest of your team in watching, sharing, and editing videos together. You can see what workspace you are a part of at the top left of your workspace sidebar. Your workspace is broken down into a Library and Spaces.

• Library: this is where all the videos you have created are stored. All of these videos are private until shared. 

• Spaces: every workspace has one automatically created space where every member can share and post their content.

Workspace roles

Your Loom account comes with different roles depending on your workspace plan and whether your account is integrated with Atlassian systems. Below you can find a complete list of the roles available for each plan.

While we are in a transition phase to Atlassian systems, we will refer to both Users and Creators. Those roles have the same access, just different names.

• Free/Creator Lite Users (available on Business, Business+AI and Starter Free plans): Users on Loom Starter and can only record and edit with the limitations of the Starter free plan (25 video storage limit and a 5-minute recording limit). Only Loom legacy workspace will have Creator Lite roles available on Business and Business + AI plans.

• Paid Users/ Creator (available on Business , Business+AI and Enterprise plans): Paid roles (called Creators or Members for Loom Legacy accounts) have full access to record, share, organize, upload, and edit videos. They can also invite teammates to join their workspace and archive spaces.

• Admin (available on all plans): Every workspace needs at least one admin. If your Loom workspace integrates with Atlassian systems, note that there are multiple types of Admins. App admins cannot manage billing or users. Learn more about Atlassian Admin roles and what each one can do here.

Roles available per plan

Permissions by workspace role

Video viewing and recording permission

Admins and paid users/Creators will have access to all the recording features of Business, Business + AI or Enterprise plans (seen here). Free users/Creator Lites and Admins on a Starter free plan will be limited to Starter free limitations. 

*Business, Business + AI  and Enterprise admins only.

Editing and analytic permission

A Business, Business + AI or Enterprise plan gives admins, creators, and members access to all recording features (as shown here). Admins on the Starter plan and Creator Lites can only access the features of the Starter Free plan. 

*Only admins on a Business, Business + AI  or Enterprise plan.

Administrative permission: Workspace membership and billing

*If the workspace is integrated with Atlassian system then these permission will need to be done by the Billing admin, org or site admin. More information on Atlassian Admin permissions here.

Administrative permission: Workspace settings and analytics 

*Only available to Enterprise admins.