Email address verification issues

You haven’t received a verification email within 10 minutes

If we need you to verify your email address during sign up or for additional security reasons – like the first time you access secure content – we’ll send you an email that contains a verification link with the subject line: Verify your email for Atlassian*.

*The subject line may contain the name of the Atlassian product you’re trying to access.

Solution

1. If you’ve just signed up, check that you’ve entered your email address correctly.

2. Check your spam/junk folder for an email from noreply+XXXXXXXXX@am.atlassian.com.

3. Try using the Resend signup link or Resend verification link button.

4. Contact your email admin to check that emails from @am.atlassian.com are not being blocked.

5. Check that your email address is set up, that your inbox isn't full, and that the mail server is not down or experiencing issues.

You can't open the links in the verification email

If the Verify your email link doesn’t open when you select it, this may be caused by your email client blocking links from being opened.

Solution

Open your email provider inside a web browser – like Chrome, Safari, or Firefox – then open the reset password email and select the link.

You could also copy the link from the email and then paste it into a browser window to complete the verification.