Using Rovo Chat

Rovo Chat allows you to access the knowledge of your organization through a conversational interface. It basically means you can ask Rovo to write, read, review, or create things the same way you might ask a person. If you’re interested in learning more about what Chat can actually do, check out Rovo Chat actions.

You engage with Chat by entering “prompts”. A prompt is anything that you tell or ask Rovo to do. Whatever Rovo outputs is called a “response”.

To use chat, either:

1. Select a conversation starter: You’ll see around 3 conversation starters relevant to where you opened the Chat sidebar.

2. Enter your own prompt: You can enter any prompt you like and Rovo will give a response.

You’ll always be provided 2-3 suggested follow-up prompts to keep the conversation going.

Prompts

We refer to what you type to Chat or Agents as a prompt.

In a prompt, you can choose what you’d like to write. You can also:

• @mention a person or a team. They won’t be notified, but it allows Rovo to know exactly who you’re referring to

• paste a Smart Link to any Atlassian or any supported third-party content you have access to

• specify a time period (“last week” “today”)

• reference a Confluence space or Jira project by name

• reference the context you’re viewing while Chat is open (“this page”, “this issue”).

Example prompts

Some example prompts include:

Workload

• What did I work on yesterday?

• What Jira tickets are assigned to me?

• What should I work on next?

Assessing or summarizing

• What are the key takeaways and action items from this page?

• What changes were made to this page in the last 3 months?

• What are the main themes on this page?

Review

• Based on your knowledge of <paste link to reference page>, review this page for me and tell me how to make it better.

• Rate this content based on writing quality, narrative, feasibility, etc.

• What big questions did I miss on this page?

• Summarise the comments on this page and group them by theme. For each theme, list who made the comment and what the summary of the comment is, then provide a link directly to that comment.

Content creation

• Draft me a page describing the ___ and include an FAQ

• Write me a poem for my coworker Jude's last day

Findability

• Who else worked on Project Hercules?

• Where is that page that Jane Smith was writing for the Secure Wallet project?

• When is the next public holiday?

Confirming internal policies

• How much can I spend on a meal while travelling to New York?

• What is our policy on bereavement leave?

General knowledge

• How many days are there till Christmas?

• What is the time in NYC at 9am Sydney time?

Follow up prompts

You don't always get amazing results with just one prompt, so keep iterating and asking until you get the answer you need.

Because Chat is conversational, you can always follow up by asking for an answer:

In a different format

• Can you turn that into bullet points?

• Can you turn that into a table with two columns labelled 'Problem' and 'Possible solutions'?

• Can you remove emojis from that response?

• Rewrite as an email

• Add headings in the format of a blog

• Convert that to HTML

Shorter or longer

• Can you summarize that in 300 words?

• Of that list, can you give me the top 3?

• Rewrite that so it can be understood with a reading grade of 8

With more context or detail

• Can you give your feedback broken down into writing quality, narrative, feasibility, etc?

• Write that again in the style of a ____ <role>

• Can you give me that again, but make it sound like it belongs on a marketing website?

• Give me step-by-step instructions that I could use to onboard a new employee

Understanding objections

• What would be some problems with that plan?

• How might a Senior Executive react to this page?

Submit feedback

Your insights and feedback are essential for us to improve the quality of Rovo Chat.

To provide feedback, you can use:

1. Response Feedback: Use the thumbs up and thumbs down buttons located with each response to quickly let us know how you felt about the quality of the response. Providing context in the summary box is incredibly valuable, as it helps us understand your perspective and the specifics of your experience.

2. General Feedback: You can select Submit Feedback from the Rovo Chat header dropdown and submit direct feedback.

Acceptable Use

As always, please remember to follow our Acceptable Use Policy when using out Rovo Chat, including when you create a custom Agent. We encourage you to think about the situations when you use Rovo — for example, not in cases where you need current and accurate information about people, places, and facts — and review the quality of the responses you receive before sharing them with others.