Use Loom with an Atlassian account

Atlassian is a software organization that provides the tools to help every team unleash their full potential. These tools include Jira, Confluence, BitbucketC Cloud, Statuspage, and Loom, which was acquired back in October, 2023.

Atlassian accounts

What is an Atlassian account?

One Atlassian account can be used to log into all Atlassian products, including Jira, Jira Service Management, Confluence, Bitbucket Cloud, and now Loom. One account can be used for all of these products.

How do I know if I'm using Loom with an Atlassian account?

If your Loom account is linked to an Atlassian account, you'll see a the message below in your Loom Personal Settings.

Selecting the link in the message will take you to your Atlassian profile, where you can make changes to your profile information and settings.

How do I log in to Loom with my Atlassian account?

Go to https://www.loom.com/login and enter your email address. Our system will recognize that your account is linked to an Atlassian account. Enter in your login details or select a third-party log in method.

Managed accounts

What is an Atlassian “managed”vs “unmanaged” account?

• Unmanaged account: When you have an Atlassian account that is unmanaged, it means you are the owner of your Atlassian Account. If you manage your Atlassian account (that is, the account is not managed by your company/admin), you can update the details of your account.

• Managed account: Your admin manages your Atlassian account and your access to Atlassian products. You become a managed account when your admin verifies your Atlassian organization with your account email address. In some cases, you'll need to contact your admin to change your account email address, password, and other account details.

What happens if there is an email overlap between my existing Loom account and Atlassian accounts?

If you have an existing Loom account and the admin of your organization purchases Loom from Atlassian.com with a verified domain then you will need to merge your existing Loom account with your Atlassian account. Read about the account merging process