Upgrade to or downgrade from Business + AI
If your Loom account is integrated with Atlassian systems then you will need to visit admin.atlassian.com/billing to upgrade to Business + AI, or an Enterprise plan to get access to Loom AI.
How do I know if my account is integrated with Atlassian Systems? If integrated, you’ll see “Your Profile is linked to Atlassian” message at the top of your Personal Settings.
Upgrade to Business + AI
To purchase Loom's Business + AI, you'll need to be the Workspace Admin. If you're on an Enterprise plan, Loom AI will already be included in your Workspace.
Visit your Workspace settings and navigate to the Plan & Billing page.
If you are on a starter free or Business account, scroll down and select Upgrade under Business + AI plans.
The Business + AI price will be calculated based on the number of Creators and Admins you have in your workspace.
You can edit the number of paid seats you have in step 2 of checkout.
Finish the checkout flow.
Downgrade from Business +AI
If has Business + AI you can downgrade to Loom Business plan or Starter free plan.
Visit your Workspace settings and navigate to the Plan & Billing page.
Select Manage Subscription.
Scroll to the bottom of the page, then select Downgrade to Business or Downgrade to Starter plan.
Keep in mind that Loom Business + AI will only be discontinued at the end of your current billing cycle so you will not be charged for Loom AI once your plan renews.
FAQ
Can I upgrade to Loom Business + AI for only part of my team, and keep the rest of my team under a Business plan?
No, the Loom Business + AI price is determined by the number of paid seats (Creators/Admins) you have within your Workspace. You will not be able to pick and choose who has access to Loom AI features.
If I purchased Loom + AI, will Creator-Lites members in my workspace have access to AI features?
No, Creator Lite members will not have access AI features since they are free seats.
How much usage is included with the Loom AI Suit add-on?
All paid seats (this excludes creator lites) will have unlimited usage of AI features.
Is there a free trail for Business + AI?
Yes, all customers start with a 14 day free trial of Loom’s Business + AI plan, which includes all Loom AI features. An in-app notification will appear once your trial has ended. This trial is not provided to Education plans.
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