Uninstall the Loom Desktop App

To uninstall the Loom desktop app you can follow these steps: 

Windows

Option 1: Uninstall Loom

1. Open your Start menu.

2. Select Control panel and select Programs and Features.

3. Navigate to where you see Loom.

4. Select Loom, then select the Uninstall button that appears.

Option 2: Manually uninstall Loom 

If you're still having trouble, this can indicate there is a previous version of Loom stuck in the device registry. You'll need to manually uninstall Loom to fix this.

1. Open your Control Panel, select Programs and Features.

2. In this list, find any instances of Loom, and select Uninstall.

3. Then in your navigator field, paste the below locations and check if any Loom folders exist, if so delete these folders. Try all three paths: 

   1. Installation path:%userprofile%\AppData\Local\Programs\Loom\

   2. Logs and settings:%userprofile%\AppData\Roaming\Loom

   3. Loom updater:%userprofile%\appdata\local\loom-updater\

4. Then open your start navigation, search Registry Editor, and open this editor. Paste the below delete key into your Registry Editor pathfinder.

   1. Delete key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\{3643b966-bc28-5bc8-95ff-3d47d66438db}

5. Restart your device.

6. And now all instances of Loom should be removed from your device. 

Mac

Option 1: Uninstall Loom

1. On your Mac, select the Finder icon in the Dock, then select Applications.

2. Find Loom, then drag it from the Applications folder to the Trash (at the end of your Dock).

3. If you are still experiencing performance issues (recording slowness, glitches, ect.) please follow steps in Option 3 below. 

Option 2: Manually uninstall Loom

If you're still having trouble, this can indicate there is a previous version of Loom stuck in the device registry, you'll need to manually uninstall Loom to fix this.

1. Open your Terminal app. You can find this by searching Terminal in your spotlight search bar. 

2. Paste in the below commands (it will ask for your password, please enter this to complete the uninstall).

   sudo rm -rif /Applications/Loom.app sudo rm -rif /Users/$USER/Library/Application Support/Loom sudo rm -rif /Users/$USER/Library/Logs/Loom

3. And now all instances of Loom should be removed from your device.

Option 3: Manually delete configuration files 

If you are experiencing recording performance issues such as slowness initiating a recording,  or lags using other recording components you may still have Loom configuration files that are disrupting your recording experience. Try the steps below to resolve this.

1. Download this tool. It will delete old Loom files that are lingering on your device.

2. Then quit the Desktop App (if you have already re-installed).

3. On your Mac, select the Finder icon in the Dock, then select Applications.

4. Drag the Loom app from your Applications into the App cleaner.

5. The App cleaner will list files and folders associated with the desktop app. Select all files and folders listed and hit Remove.