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Loom
Loom Cloud

Documentation

  • Get started with Loom
    • Intro to Loom
      • What is Loom?
      • Getting started with Loom
      • Getting started Loom video tutorials
      • The Loom recording platforms
      • Is there a Loom mobile app?
    • Create your first recording
      • Understand your default recording settings
      • Loom device compatibility
      • How long can I record?
      • Track your recording time
      • Restart a recording
      • Record in high-definition (HD)
      • Manage your video recording quality
      • Record a custom-size video
      • Take, edit and share a screenshot
      • Upload or import videos
      • Download your Loom video
      • Pause and resume while recording
      • Watch your video in theater mode
      • Change video quality while viewing
    • Understand and navigate your account
      • Record into your preferred Workspace
      • Understand your Loom Home
      • Understand your Library
      • Understand the notifications page
      • Understand folder structure in Spaces
      • Navigate your library
      • Organize your videos with tags
      • Organize your Library Folders
      • Save Looms to watch later
  • Set up your recorder
    • Install and set up Loom on your device
      • Loom video encoding settings (by platform)
      • Install the Loom desktop app
      • Get started with the Loom desktop app
      • Install the Chrome Extension
      • Get started with the Loom Chrome extension
      • Record with Loom for Android
      • Record with Loom for iOS
      • loomSDK FAQ
      • Check for updates in the Loom desktop app
      • Prevent Loom desktop app update notifications
      • Uninstall the Loom Desktop App
      • Use Loom Quick Record
      • Can I use Loom with Firefox, Safari, and other browsers?
    • Choose your recording mode
      • Use Loom's different capture modes
      • Configure your recording settings (Chrome Extension)
      • Record using multiple monitors
      • Capture internal audio / system audio
      • Blur sensitive information
      • Add a virtual background to your camera bubble
      • Add a frame to your camera bubble
      • Add a canvas to your recording
      • Resize your camera on the Chrome extension
      • Hide the recording controls
      • Use speaker notes
      • Use the drawing tool
      • Use Loom's keyboard shortcuts
      • Flip your camera
      • Highlight your mouse clicks
  • Sharing and collaboration
    • Use different sharing options
      • Share your recording
      • Share your recording with specific people
      • Manage the permissions and privacy of your videos
      • Protect your videos with a password
      • Share videos with your Workspace
      • Share a Loom video via email
      • Enable video links to copy into your clipboard
      • Archive or delete a space
    • Embed videos into third-party apps
      • Understand embedding videos, GIFs, and thumbnails
      • Embed your video into a webpage
      • Turn your Loom video into a Confluence document (beta)
      • Embed video into your email
      • Embed videos with the Embedly integration
      • Make embedded videos autoplay or play at a specific time
      • Fix how your video previews in your social media post
      • Manage your link expanding, integrations, and inline play
    • Elevate team collaboration with available features
      • How does Shared with me work?
      • Use spaces
      • How do I move a folder or video into a Space?
      • What is the difference between moving and sharing a video to a space?
      • React to videos with emojis and in-video comments
      • How to create an animated GIF Preview
      • How to record directly from your Gmail thread
  • Account management
    • Update your account settings
      • Change your Loom account email
      • Reset your password
      • Edit your personal account settings
      • Delete your account
      • Upload a profile photo
      • Manage your notifications
    • Set up and manage login settings
      • Sign in with email, Google, Slack, or Apple
      • Connected accounts: Google Auth, Slack, and Apple
      • Configure SSO and Directory Sync (SCIM)
    • Troubleshooting common account issues
      • Can’t access my account
      • What to do if Loom is automatically logging you into the wrong account
      • Can't find my videos
      • I'm not receiving verification or password reset emails from Loom
      • Check what Loom account you're logged into
      • Change your default workspace
  • Workspace administration
    • Configure Atlassian-managed accounts
      • User Loom profiles moving to Atlassian
      • Use Loom with an Atlassian account
      • Merge Atlassian and Loom accounts
      • Loom customer integration with Atlassian FAQ
      • FAQ to Loom legacy customers purchasing new Atlassian Loom account
      • Existing Loom Enterprise members are unable to join Atlassian Loom workspaces
    • Invite and manage team members from a workspace
      • Understand workspaces, roles and permissions
      • Add, remove and manage members in your workspace
      • How to transfer Admins when an Admin has left your organization
      • How to delete members in a Workspace
      • How to leave and deactivate users from a workspace
      • Google Authorization error when importing Google Workspace contacts
      • Make it easy for your team to join your Workspace
    • Be in charge of your workspace using Admin privileges
      • Import contacts from Google Workspace (Admins only)
      • Import contacts from Slack to your Workspace (Admins only)
      • Configure data retention rules for your team (Enterprise Only)
      • Disable downloads for your workspace (Enterprise only)
    • Inspect video data and generate usage reports
      • Understand your video's views and analytics
      • How are Engagement Insights calculated?
      • Identify your viewers
      • See who has viewed your video
      • Access your Insights Hub
      • Engagement Insights data exports
      • Access admin insights
      • Access user reports (Enterprise only)
      • Access your Workspace's activity logs (Enterprise only)
  • Record, manage and edit your videos
    • Unlock productivity with Meeting Recordings
      • Record meetings with Loom AI for Meetings
      • Loom Meeting Recording FAQs
      • Resolving errors with Meeting Recording
      • Rewatch to Loom content migration: Post-migration FAQs
    • Trim and edit your recordings
      • Edit your Loom video
      • Edit your recording enhancements
      • Trim your video while recording
      • Personalize videos at scale
      • Remove filler words and silences from your video
      • Add a background to your Loom video
      • Add overlays (text, arrows, and boxes) to your video
      • Add and edit a call-to-action button
      • Revert your trimmed video back to the original version
      • Trim and stitch features are unavailable for my video
    • Enhance and personalize your videos
      • Loom video transcription and closed captions
      • Correct your transcript
      • Multi-Language Transcriptions
      • Suppress background noise
      • Configure custom branding for your videos
      • Can I control the playback speed for my viewer?
      • Edit your video settings: disable comments, emoji reactions, downloads and more
      • Add a custom thumbnail
      • Remove private video thumbnails from embeds
    • Organize and control your content
      • Use Loom's privacy settings
      • Transfer content between Workspaces
      • Use multiple Workspaces
      • Leave a Workspace
      • Manage videos you created
      • Managing vdeos
      • Navigate to Loom Library — Which Looms are visible to you vs. your space
      • Bulk update videos
      • Duplicate videos
      • Archive your videos
      • Delete your videos
    • Automate daily tasks with AI
      • Loom AI features
      • Use AI workflows
      • Add a summary and chapters to your video
      • How auto titles, summaries and chapters work
      • Use Auto Task
      • Turn off Loom AI (Business + AI and Enterprise)
  • Billing and plans
    • Discover Loom's different plans
      • Available Loom plans
      • What are the differences between Loom plans?
      • Loom Billing FAQ
      • Loom’s billing policy for paid plans
      • How true-up billing works when you add Creators
      • Loom Starter Free video and screenshot storage limit explained
      • Starter plan FAQ
      • Business plan FAQ
      • Loom Business + AI trial FAQ
      • Enterprise plan FAQ
      • Education plan FAQ
    • Upgrade, change or cancel your plan
      • Upgrade your Loom plan
      • Upgrade to or downgrade from Business + AI
      • Update your Business account from monthly to annual billing
      • Downgrade your account
      • Downgrade or cancel your Loom plan
      • Disable auto-renewals for Business or Business+ AI Subscriptions
      • How to use a promo code or coupon
      • Billing problems
      • Payment with an India-issued debit or credit card
    • Find invoices for your subscription
      • Where to find invoice and receipts
      • Understand your invoice
      • Update payment information
      • Update your invoice
      • Update details on your invoices and add VAT
  • Recording tips and security
    • Integrate Loom with other tools
      • Use Loom with Jira and Confluence
      • Use Loom's Slack integration
      • Reconnect your Slack app to Loom
      • Set up Loom's Salesforce integration
      • Use Loom's Salesforce integration
      • Use Loom's Calendly integration
      • Import Zoom cloud meeting recordings
      • Does Loom have an open API?
    • Support Contact and Resources
      • Contact Loom Support
      • Contact support for mobile
      • Where can I make a product request?
      • Loom webinars
      • Does Loom have an Affiliate Program?
    • Learn and grow with real use cases
      • Community Looms
      • Recording tips for a great video
      • Three tips for recording a clear and engaging video
      • Use Loom for Education
      • Record a presentation with Loom
      • Advanced onboarding with Loom
      • Give feedback with Loom
      • Use Loom for introductions
      • Replace a meeting with Loom
    • Security and privacy common questions
      • How secure are my videos?
      • Loom Chrome extension permissions request
      • Chrome extension permission requests explained
      • Copyright infringement and DMCA takedown requests
      • Reporting abhorrent content
      • GDPR compliance
      • Is Loom HIPAA Compliant?
      • Why can't I access Loom in my country?
  1. Atlassian Support
  2. Loom
  3. Resources
  4. Account management

Troubleshooting common account issues

  • Can’t access my account

    Solutions to common Loom account problems.

  • What to do if Loom is automatically logging you into the wrong account

    Resolve Loom login problems related to the Slack app.

  • Can't find my videos

    Check your workplace or email settings.

  • I'm not receiving verification or password reset emails from Loom

    Prevent Loom's emails from going to spam or junk.

  • Check what Loom account you're logged into

    If you're reaching the five-minute limit or can't find recordings, check which account you're logged in to.

  • Change your default workspace

    If you're reaching the five-minute limit on videos but you've upgraded your plan, check your default workspace.

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  • Can’t access my account
  • What to do if Loom is automatically logging you into the wrong account
  • Can't find my videos
  • I'm not receiving verification or password reset emails from Loom
  • Check what Loom account you're logged into
  • Account management
  • Update your account settings
  • Set up and manage login settings
  • Troubleshooting common account issues

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