Resolving errors with Meeting Recording

There are situations where Loom’s Notetaker may be unable to record a meeting. This is typically a result of permissions issues on the meeting platform (Zoom, Microsoft Teams, Google Meets) affecting Notetaker’s ability to join or record the meeting.

In this article, you will find info and instructions for resolving common errors with Meeting Recording. 

Issues with Notetaker joining a meeting

Google Meet: Notetaker denied access to the meeting when requested

If Notetaker requests to join the meeting and its entry is denied, it can't join to record. Some Google Meet instances may have settings enabled to prevent external participants from automatically joining and instead the participant must request access and be allowed to join. If not allowed to join, Notetaker can't record.

The Google Meet help center provides info on adding or removing participants from Google Meet.

Zoom: Notetaker blocked by Registration Page or passcode 

If your meeting has a registration page or requires authentication or sign-in, Notetaker will be unable to join the meeting.

To resolve this, ensure that the Require Authentication setting is disabled at both the Zoom workspace (must be reviewed by an Admin on your Zoom workspace) and Individual level. Similarly, if your Zoom meeting requires participants to enter a passcode to join, this will also prevent Notetaker from joining the meeting.

All meeting Platforms: Waiting Room or Lobby Timeout or denial 

If the Notetaker never shows up in your meeting, it may be waiting in the Waiting Room or Lobby. After 20 minutes, it will time out, so the meeting host should ensure they allow the Notetaker in if a Waiting Room or Lobby is enabled for the meeting.

For Zoom recordings, consider adding an Alternative Host to your meeting so they can action this, or disable the Waiting Room to resolve this issue.

Issues with Notetaker recording a meeting after successfully joining

Zoom: Notetaker joins the meeting but cannot record because Local Recording is disabled 

Notetaker requires the Workspace and Individual setting to allow local recording and for External Meeting Participants to record. Learn more about Zoom recording settings. If you are unable to enable local recording, please contact Loom Support.

Zoom: 'Personal Meeting ID' Setting may cause issues  

If you're experiencing unexpected behavior with recordings, it might be due to having Use Personal Meeting ID (PMI) when scheduling a meeting enabled. Since this setting keeps the meeting ID the same, it can cause multiple Notetakers to join and blend recordings or recaps together. Disable PMI to make sure your meetings are recorded smoothly. 

All meeting platforms: Notetaker removed from the meeting

Notetaker can only record the portion of the meeting it is present for. If Notetaker is removed as a participant, or if the /stop command is used, it will generate a recording of only the portion of the meeting that they attended. If Notetaker is removed via the /cancel command, it will remove Notetaker and cancel the recording, so no recording will be created for the meeting.