Prevent Loom desktop app update notifications

You may receive a notification that the Loom desktop app is ready for an update and you need to enter your device password.

Troubleshooting steps

To avoid reoccurring notifications of Loom desktop app updates, follow the steps below based on your device:

Mac

1. On your Mac, select the Finder icon in the Dock, then select Applications.

2. Find Loom, then drag it from the Applications folder to the Trash (at the end of your Dock).

3. Go to the Loom desktop app download page and redownload the right current build for your computer.

4. Once downloaded, open up the dmg downloaded file. Open this file and then drag the Loom application into the applications folder.

Windows

1. Open your Start menu.

2. Select the Control panel and select Programs and Features.

3. Navigate to where you see Loom.

4. Select Loom then select the Uninstall button that appears.

5. Go to the Loom desktop app download page and re-download the right current build for your computer

6. Run the .exe file and follow the directions provided by the installer.