Can’t access my account
Solutions to common Loom account problems.
Troubleshooting common account issues
What to do if Loom is automatically logging you into the wrong account
Resolve Loom login problems related to the Slack app.
Can't find my videos
Check your workplace or email settings.
I'm not receiving verification or password reset emails from Loom
Prevent Loom's emails from going to spam or junk.
Check what Loom account you're logged into
If you're reaching the five-minute limit or can't find recordings, check which account you're logged in to.
Change your default workspace
If you're reaching the five-minute limit on videos but you've upgraded your plan, check your default workspace.
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