Set up Data Center for Instance health insights

To use Instance health, you need to complete additional steps to enable data collection and transfer to Portfolio insights.

Cloud side

Completing these prerequisites is required to get access to Portfolio insights.

Create or use an existing Atlassian cloud organization

You'll need an Atlassian cloud organization to access Portfolio insights. You can either:

Use an existing organization

1. Go to https://admin.atlassian.com.

2. Sign in with your Atlassian account.

3. 複数の組織がある場合は、対象の組織を選択します。

Create a new organization for free

1. Open https://admin.atlassian.com/o/create in your web browser.

2. Sign up or sign in with your Atlassian account

3. 組織名を入力し、[作成] を選択します。

You'll see a pop-up about a free trial of Guard. This subscription is entirely optional and not required to use Portfolio insights.

Connect your instance to Portfolio insights

Connect your Data Center instance to start automatic data collection and enable Instance health.

Connect to your Data Center instance

Optional: Manual upload of results

If you’re unable to connect your Data Center instance, you can also upload the support.zip file with results.

Collect and upload Instance health data manually

Data Center side

Completing these prerequisites is required to enable the data collection and transfer the data to Portfolio insights.

Permissions and versions

• You need system administrator permissions for Data Center instances.

• Works with any supported Data Center version for Jira and Confluence

Install the Cloud companion app

To install the Cloud companion app:

1. Go to Administration > Manage apps in your Data Center instance.

2. [新しいアプリを探す] を選択します。

3. Search for Cloud companion.

4. Select Install to add it to your instance.

Atlassian Troubleshooting and Support Tools (ATST) プラグインを更新する

To update the ATST plugin:

1. Go to Administration > Manage apps in your Data Center instance.

2. Search for Atlassian Troubleshooting and Support Tools.

3. アップデートがある場合は、プラグイン名の横にある [アップデート] を選択します。

4. アップデートが完了すると、確認メッセージが表示されます。

JMX と製品内診断 (IPD) のモニタリングを設定する

To configure JMX and In-product diagnostics:

1. [管理] > [システム] の順に移動します。

2. In the left-side panel, go to System Support, and select Monitoring.

3. [JMX モニタリングを有効化] を切り替えます。

4. Toggle on IPD monitoring.

For more information on JMX monitoring, see Live monitoring using the JMX interface.

Configure network access

To enable data transmission between your Data Center instance and Atlassian Cloud:

1. Configure the allowlist:

   1. Go to Administration > System > Allowlist.

   2. Add the https://api.atlassian.com domain.

2. ファイアウォールの設定:

   • Create a new rule to allow TCP connection to api.atlassian.com on port 443.

For more details, see Configuring the allowlist.

Enable data transfer to cloud

To enable data transfer:

1. [管理] > [システム] > [トラブルシューティングとサポート ツール] に移動します。

2. Select the Optimization tab.

3. Toggle on Enable sending data to cloud

次のステップ

After you connect and meet the prerequisites, we’ll start collecting the data. We’ll need at least 1 hour of data collected to show insights related to Instance health. You can check the current progress by looking at the status next to your instance.

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