ポートフォリオ インサイトのトラブルシューティング
このページでは、ポートフォリオ インサイトに関連する一般的な問題について説明します。
エラー メッセージ
クラウド準備状況データを収集できません
This message is displayed when we can't collect cloud readiness data. This can happen when:
Data Center インスタンスとの接続が切断されたか、接続に一時的な問題がある
Your migration assistant is out of date, or there’s some other problem with it
You encountered and resolved one of these problems. In this case, the cloud readiness assessment won’t be triggered automatically, you need to start it from the main page
These problems might be temporary, so give it a few minutes and try to manually re-assess your cloud readiness. To do it, select your Data Center instance on the main page of Portfolio insights, and select … and Assess cloud readiness.
問題が解決しない場合は、次の手順を試してください。
Data Center の接続
In Portfolio insights, open the Cloud readiness or Instance health view.
インスタンスの接続ステータスが [接続済み] であることを確認します。必要に応じて、再接続してみてください。
Data Center インスタンスに移動し、稼働していることを確認します。
Cloud Migration Assistant の問題
Data Center インスタンスに移動し、稼働していることを確認します。
Go to Administration, and then Manage apps, and update the migration assistant.
If the problem persists, reinstall the migration assistant.
Re-assessing from the Data Center side
If the solutions and re-assessing from Portfolio insights didn’t help, try running the assessment from the cloud migration assistant.
Go to your Data Center instance and open the migration assistant.
ホーム画面に、[Assess your instance (インスタンスを評価)] カードが表示されます。
Start the assessment. Once it’s complete, the results should be automatically sent to Portfolio insights.
How to manually assess cloud readiness
Performance data is outdated
Your performance data in Instance health > Performance may be outdated due to configuration or connection issues. In such a case, we’ll show available historical data and display warning messages about this problem, for example:
Some performance data may be outdated
We haven’t received any recent updates from some of your nodes. This is usually caused by connectivity or configuration issues.
You’ll see this message if we haven't received any recent data from some or all of your nodes. This is usually related either to connection problems or your Data Center instance not sending the data to Portfolio insights.
この問題を解決するには、次の手順に従います。
1. Check the connection
Verify the connection status to your Data Center instance by going to Insights, then Portfolio insights. Select Instance health. Learn more about connection status
2. Identify the unhealthy nodes
In the Health trend section, the node dropdown lists all the nodes connected to your instance. Select each node to check which nodes are sharing outdated data.
The All nodes (median) option shows the median data considering all nodes. If you see the warning when this option is selected, it indicates that one or more nodes are unhealthy or are experiencing connectivity issues.
You can select individual nodes from the dropdown to view its performance data in isolation. You’ll see a warning banner if the node is unhealthy or experiencing connectivity issues.
Once you’ve identified the unhealthy nodes, use the copy icon next to the selected option to copy the full node ID for further inspection.
3. Check the configuration
Make sure that you’ve completed all prerequisites needed to collect and transfer performance data from your Data Center instance. Set up Data Center for Instance health
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