Troubleshooting two-step verification

If you can’t log in to Trello because you’ve lost your phone and emergency recovery key, follow the steps on this page to reset your account's two-step verification settings.

Do you want to set up two-step verification for the first time? Read this article: Manage two-step verification for your Atlassian account

Lost your Atlassian account two-step verification codes and emergency key?

If you’re unable to find your Atlassian account two-step verification codes or the emergency key, please use these steps to access Trello.

  1. Go to https://trello.com/login

  2. Enter your email address and password

  3. When prompted for a verification code, select Can't use your phone?

  4. On the recovery code screen, choose Can't find your recovery key?

  5. Select: Send recovery email. You’ll receive an email with the subject line “Steps to recover your Atlassian account”

  6. Wait 24 hours for a second email from Atlassian. The subject will be “Let's get you back into your Atlassian account”.

  7. Click the link in that email to access your account and manage your two-step verification settings.

The link expires 24 hours after it’s sent, and can only be used once. If it expires before you can use it, you’ll need to repeat the steps above.

Don’t see the “Can't find your recovery key?” option?

If you don’t see this option in step 4, your account is likely managed with enforced two-step verification. Read more about recovery options for enforced two-step verification.

Seeing different two-step options than the steps above?

Trello’s legacy two-step verification


Nearly all Trello users will use their Atlassian account and Atlassian two-step verification settings to access Trello. If you haven’t logged in to Trello in a long time, your account may still be using Trello’s legacy two-step verification.

Try the Atlassian account recovery steps first.

Trello’s legacy two-step verification will ask for a “Two Factor Authentication Code” and have a checkbox with the option “Don’t ask for codes when I log in on this device.” If you see this and your legacy Trello two-step recovery codes are not working, please contact support.


 

Still need help?

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