Troubleshooting the Atlassian Home for Jira integration

The Atlassian Home for Jira Cloud app relies on third-party cookies to pass information back and forth between them. We’re working on a more seamless way to enable the integration, but until then, we’ll need third-party cookies to make the integration work.

Instead of instructing you to enable all third-party cookies, the instructions below are optimized to allow cookies for Atlassian sites only. This gives you more control over what data is shared while enabling goals and Jira to work together.

How to enable third-party cookies

Google Chrome

For Google Chrome, you can enable embedded content instead of enabling third-party cookies:

1. Select the lock icon in the address bar.

2. Select the toggle next to Embedded content to allow your Atlassian account to be used within the site.

3. Refresh the page.

Microsoft Edge

1. Select the lock icon in the address bar.

2. Select Cookies under Permissions for this site.

3. Switch to the Blocked tab in the window that pops up, and select atlassian.com.

4. Select Allow and then Done.

5. Refresh the page.

Mozilla Firefox

1. Go to Settings.

2. In the search bar, enter Cookies and site data, and select Manage Exceptions.

3. Type atlassian.com and press Allow.

4. Select Save changes.

5. Go back to Jira and refresh the page.

Safari

1. Open Settings from the file menu.

2. Switch to the Privacy tab and make sure that Prevent cross-site tracking is unselected.

3. Close settings and refresh the page.