Smart Links from Jira and other products

You may insert links from other products and convert them into Smart Links.

For example:

• Display Jira issues in a list

• Display your Assets data on a Confluence page

• Share a Jira board in Confluence

• Share Jira dashboards in Confluence

Other products that use Smart Links include:

Authentication for Smart Links

You must be logged in to non-Atlassian products that require authentication before you can display the Smart Link in your page. You’ll only need to do this once, and that product’s links will work across all of Atlassian Cloud.

For links to non-Atlassian product that requires access to view, readers need to be logged in for Smart Links to display in the correct view.

Why some URLs don’t convert into Smart Links

There are several reasons why some URL types from listed products may not convert to Smart Links:

• Unsupported URLs: The URL type might not be supported by Smart Link resolvers.

• Environment mismatch: URLs from staging environments cannot be resolved for security reasons.

• Access permissions: If the user does not have the necessary permissions to view the content of the link, it may not unfurl.

• Content restrictions: Some links may not unfurl if there are restrictions and the linked content is not publicly accessible.

• Technical issues: There might be technical issues or bugs in the object resolver service that prevent certain links from unfurling.

• User preferences: Users may have set their default link view to URL instead of Smart Links or block-listed certain domains.