Metrics in Home dashboards
Metrics are used to measure and track work for you and your teams. They’re one of the building blocks for creating a chart in Home dashboards.
Metrics for Goals
Metric | Definition |
|---|---|
All goals | An unaggregated list of goals |
Goal count | Number of goals |
Metrics for DevOps
If your organization has integrated your DevOps tools to Jira, you can access your DevOps data in Home dashboards. Discover Atlassian’s available DevOps integrations.
Metric | Definition |
|---|---|
All pull requests | An unaggregated list of pull requests |
Average pull request cycle time | The average time in days that it took for pull requests to go through all stages of development, starting from when the pull request was created to when it was merged. |
Count of commits | Number of commits |
Count of deployments | Number of deployments |
Count of pull requests | Number of pull requests |
Total pull request comments | Number of comments on a pull request |
Total pull request reviewers | Number of reviewers on a pull request |
Metrics for Jira family of apps
Metric | Definition |
|---|---|
All work items | An unaggregated list of work items |
Average lead time | The average time in days it took for work items to go to a “Done” status category, starting from when the work items were created. If a work item transitions in and out of “Done” status category more than once, then the date corresponding to the latest transition into the “Done” status category is used. |
Average time in current status | The average time in days that work items have been in their current status |
Average work item age | The average time in days since the work items were created |
Average work item cycle time | The average time in days that it took for work items to go from an “In progress” status category to a “Done” status category. If a work item transitions in and out of “In progress” more than once, then the date corresponding to the first transition into “In progress” is used. Additionally, if a work item issue transitions in and out of “Done” more than once, then the date corresponding to the latest transition into “Done” is used. |
Count of work items | Number of work items |
Total story points | The sum of story points |
Total time spent | The time in days logged on a work item |
Metrics for Jira Service Management
Metric | Definition |
|---|---|
% of work items that met SLA | Percentage of work items that met all their SLA targets |
% of work items that breached SLA | Percentage of work items that breached any SLA targets |
Average elapsed SLA time | The average time taken to complete work items, measured against SLA targets |
Average first contact resolution rate | (Number of issues resolved on first contact ÷ Total resolved tickets) × 100% |
Average resolution rate (JSM) | The percentage of work items that have been resolved |
Average work reopened rate | Average work item reopened rate after closure once during the lifecycle |
Count of customer satisfaction responses | The number of work items with CSAT feedback responses |
Count of work items that breached SLA | Total count of the number of work items that have breached one or more of their SLAs |
Count of work items that met SLA | Total count of the number of work items that met all their SLAs |
Median elapsed SLA time | The median (middle value) of the time taken to complete work items, measured against SLA targets |
Median work item age | The median age of work items |
Total work item backlog growth | The net change in the number of open work items over a selected time period |
90th percentile of SLA elapsed time | The amount of time within which 90% of work items were completed, measured against SLA targets |
95th percentile of SLA elapsed time | The amount of time within which 95% of work items were completed, measured against SLA targets |
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