Track how often a Rovo agent is used

After building an agent, the agent’s owner, admins, and collaborators can monitor data insights to track how often people use it. These stats suggest whether the agent is effective and user-friendly or if its identity and scenario should be adjusted.

Insights currently pull two key metrics over a select time period:

• Average daily users

  • The average number of unique users who interacted with the agent at least once a day

• Total conversations

  • The total number of unique conversations this agent had, with users or as part of an automation workflow

Coming soon:

• Deflection rate

  • The percentage of conversations a Rovo service agent (ie, one with the JSM Raise Request skill) handled autonomously, deflecting the need for customer support

To view usage insights:

1. Use the app switcher to open Studio

2. Select Agents from the left-hand navigation to open your agent library

3. Select a Rovo agent from your agent list

4. Select Insights from the side menu

5. (Optional) Adjust the time range in the Date dropdown menu

   1. available data begins in September 2025

The time range defaults to the Last 31 days, but the Date dropdown can be adjusted (and reset).