Usage and admin help
Add a custom email account in next-gen service desks
Your service desk comes with a pre-configured cloud email address, but you can also add a custom one to link to an existing email address. Each service desk can have one linked custom email account.
You must be an admin to add a custom email account.
To add a new email:
From your service desk project, go to Project settings () > Channels > Email.
Choose your email service provider and complete the requested details.
If your Gmail account uses two-step verification, you'll need to set up an application-specific password.
If you use more than one email address to interact with your customers, set up forwarding rules or aliases in your email clients to receive requests in the email linked to your service desk project.
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