Add a custom email account in next-gen service desks

Your service desk comes with a pre-configured cloud email address, but you can also add a custom one to link to an existing email address. Each service desk can have one linked custom email account.

You must be a Jira site admin to add a custom email account.

To add a new email:

  1. From your service desk project, go to Project settings () > Channels > Email.

  2. Choose your email service provider and complete the requested details.

  3. Click Next.

  4. Depending on your email service provider, complete the steps to link your account.

If your Gmail account uses two-step verification, you'll need to set up an application-specific password.

If your Microsoft account uses multi-factor authentication, you'll need to set up an application-specific password.

If you use more than one email address to interact with your customers, set up forwarding rules or aliases in your email clients to receive requests in the email linked to your service desk project.

Are you on the right help page?

If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

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