What are teams in Opsgenie?

Many IT organizations are divided into operational units. This allows them to manage, design and increase the efficiency of their business operations to meet their internal requirements. Some organize by technical specialization, others by activity, some by services, by geography, or any combination of those (or others). Whichever structure the organization chooses, these operational units remain responsible for the problems which occur in their environment.

At Opsgenie we provide ‘Teams’ as a way for customers to represent their organizational structure, so that these operational units can deal with problems using Opsgenie's alert/incident management and notification capabilities. Customers can define any number of teams.

Watch the Team roles and new interface video.

Create a Team

To create a new team:

1. Go to Teams from the main navigation. Select Add Team.

2. From the form that appears, add the name, description, and begin adding members to your team by typing in the Add Member(s) text box.

3. Invite members to a team by selecting the bold Invite link. You can modify members and roles in your team by going to the relevant tabs on the Teams page.

View all teams

Go to Teams from the main navigation to see a list of all teams.

Editing or deleting Teams

To edit or delete teams, hover over the team name and select the relevant icon.

Search Teams

Begin typing in the search bar at the top of the Teams page to search for a particular team.

Authorization constraints while building a team segmented structure

As noted in user roles, account owners and account admins can access, create, modify and delete any configuration within your organization. Furthermore, an account owner/admin can also assign an existing integration, escalation or schedule to a particular team, regardless of whether the configuration is global or already assigned to another team. An account owner/admin can also convert a team-restricted configuration into global.

Team admins without account owner/admin rights can access, create, modify and delete integrations, escalations and schedules only if the configuration belongs to a team that this user is admin of. However, they cannot assign these configurations into another team and they cannot convert these configurations into global.

Team members

Teams are built up of users and once assigned to a team, they become team members. In OpsGenie, a user can be a member of multiple teams. Note that before adding a user to a team, the user has to first exist in OpsGenie. To accomplish this, users should be invited to your account. They will become enabled/active once they have signed in to OpsGenie for the first time. Users may also be given specific roles on a team. For example, some users may be granted the "Team Admin" role, in order to allow them to handle certain administrative tasks on behalf of the team.

Default team roles

Start from the available predefined roles which are appropriate for most use cases. Team Admin and Team Member are the two predefined team roles that OpsGenie provides. See the associated rights for each role below.

Team Admin

• Add/Remove Team Members

• Access and Manage All Team Members' Profiles

• Create/Edit/Delete Routing Rules of the Team

• Create/Edit/Delete Escalations for the Team

• Create/Edit/Delete Schedules for the Team

• Create/Edit/Delete Integrations for the Team

• Access Team's Dashboard

• Access Escalations, Schedules and Integrations of the Team

• Access All Alerts of the Team

Team Member

• Access Team's Dashboard

• Access Escalations, Schedules and Integrations of the Team

• Access All Alerts of the Team

Custom team roles

Creating new custom team member roles
Start crafting a custom team role by granting or dis-granting desired rights. The following figure shows the team member rights that are customizable.

Switch to the Roles sub-menu item in the Teams page and existing custom roles are listed. To create a new custom role:

1. Select Add a custom team role.

2. Give a name for the custom role into the Role name field.

3. Check user rights that you want to grant users with this role, and uncheck user rights that you want to prevent users with this role.

4. Select Add to save the custom role.

Editing or deleting new custom team member roles

Hover over an existing custom role in the list and select edit or delete to manage custom roles.