Integrate Opsgenie with Updown.io

Overview

What does the integration offer?

Use the Updown.io integration to forward website's status notifications to Opsgenie. Opsgenie determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS and Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

Updown.io sends JSON notifications when a website is down, which creates an alert in Opsgenie. As soon as the website gets up back, the alert created is closed automatically.

An alias should be set while adding a new website to monitor in Updown.io. Otherwise, alert will be created in the case of website is down but will not be closed.

Set up the integration

updown.io is an API-based integration. Setting it up involves the following steps:

Add a Updown.io integration in Opsgenie
Configure the integration in Updown.io

Add an Updown.io integration

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

Go to Teams and select your team.
Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

To add a updown.io integration in Opsgenie:

Go to Settings > Integrations.
Select Add integration.
Run a search and select “updown.io”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL which includes Opsgenie endpoint as well as the API key.
You will use this URL while configuring the integration in Updown.io later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Updown.io

In the Webhooks section, select the plus icon to configure a new Webhook.
Paste the URL you copied while adding the integration in Opsgenie into Webhook endpoint URLs.
Select Save.

You can now manage your Updown.io notifications in Opsgenie and leverage its full alerting functionality.

Sample Webhook message from updown.io

(in JSON format)

[
  {
    "event": "check.up",
    "check": {
      "token": "jzu3",
      "url": "https:\/\/asdf.cm",
      "alias": "asdf",
      "last_status": null,
      "uptime": 97.338,
      "down": false,
      "down_since": "2018-06-07T11:18:06Z",
      "error": "Couldn't connect to server",
      "period": 30,
      "apdex_t": 0.5,
      "string_match": "",
      "enabled": true,
      "published": false,
      "disabled_locations": [
        
      ],
      "last_check_at": "2018-06-07T11:18:36Z",
      "next_check_at": "2018-06-07T11:19:06Z",
      "mute_until": null,
      "favicon_url": null,
      "custom_headers": {
        
      },
      "ssl": {
        "tested_at": "2018-06-07T11:17:16Z",
        "valid": false,
        "error": null
      }
    },
    "downtime": {
      "error": "Couldn't connect to server",
      "started_at": "2018-06-07T11:18:06Z",
      "ended_at": null,
      "duration": null
    }
  }
]

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