Integrate Opsgenie with Panopta

What does Opsgenie offer Panopta users?

Opsgenie creates an alert in the event of a Panopta outage and closes it when the outage is cleared. Use Opsgenie’s Panopta integration to extend Panopta monitoring with a robust alert management platform; benefit from on-call schedules, escalations, rich notifications, and more.

Functionality of the integration

When an alert is created in Panopta, an alert is also created in Opsgenie automatically through the integration.
When the alert is closed in Panopta, the related alert is also closed in Opsgenie.

Add Panopta Integration in Opsgenie

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

Go to Teams and select your team.
Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

Go to Settings > Integrations. Search for Panopta and select Add.
Specify who is notified of the Panopta alerts using the Responders field. Auto-complete suggestions are provided as you type.
Copy the API key.
Select Save Integration.

Configuration in Panopta

In Panopta, go to "Settings -> Integrations" and add a Contact.
Click Configure button below the Opsgenie logo.
Paste the API key copied previously from Opsgenie into "API Key" field. Click Create Opsgenie Notification.
Now go to "Monitoring -> Alert Timelines" and a a new timeline or modify an existing timeline.
Click New Event. Add the integration method just configured for Opsgenie.
Now, under "Instances", use "Notify with alert timeline" in monitoring purposes.

Sample payload sent from Panopta

JSON

{
  "name": "elham.com (1.4.8.9)",
  "timestamp": "2014-04-22 00:09:32 UTC",
  "fqdn": "1.4.8.9",
  "server_group": "All Instances > Dev > Frontend Servers",
  "outage_id": 132770146,
  "services": "FTP,Secure POP Email,MySQL Database,HTTP,Microsoft Exchange,IMAP Email,Ping,Secure HTTP,PostgreSQL Database,DNS,Secure IMAP Email,Secure SMTP Email,POP Email,SMTP Email,Secure Shell (SSH)",
  "event": "outage event",
  "tags": [
    "tag1",
    "tag2"
  ],
  "teams": [
    "test1",
    "test2"
  ]
}

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