Integrate Opsgenie with New Relic Workflows

Overview

What does the integration offer?

Opsgenie has native integration with New Relic workflows. Use the integration to send New Relic issues to Opsgenie’s API with detailed information. Opsgenie acts as a dispatcher for New Relic issues, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

This document describes how to configure the integration and details of data that Opsgenie receives from New Relic.

How does the integration work?

When an alert is created in New Relic Workflows, an alert is also created in Opsgenie automatically through the integration.
When an alert is closed in New Relic Workflows, the related alert automatically closes in Opsgenie through the integration.
When an alert is acknowledged in New Relic Workflows, the related alert is also acknowledged in Opsgenie automatically through the integration.

Set up the integration

New Relic is an API-based integration. Setting it up involves the following steps:

Add aNew Relic integration in Opsgenie
Configure the integration in New Relic

Add a New Relic integration

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

Go to Teams and select your team.
Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

To add a New Relic integration in Opsgenie:

Go to Settings > Integrations.
Select Add integration.
Run a search and select “New Relic”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the endpoint URL.
You will use this URL while configuring the integration in New Relic later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in New Relic

Select Alert & AI from the side menu from your New Relic account.
Select Destinations.
Create a Webhook destination.
Enter a name for the Webhook.
Paste the URL you copied while adding the integration in Opsgenie into Endpoint URL.
Select Workflows from Alerts & AI and create a new workflow.
Use the webhook destination you created earlier.
Test the New Relicpayload in the Payload template for webhook.
For the New Relic payload template, see the following article.
Select Update message.
Select Activate workflow.
Verify if the workflow is enabled in New Relic.

New Relic Payload Template

Payload template to use while creating a Workflow in New Relic:

{
  "tags": "tag1,tag2",
  "teams": "team1,team2",
  "recipients": "user1,user2",
  "payload": {
  "condition_id": {{json accumulations.conditionFamilyId.[0]}},
  "condition_name": {{json accumulations.conditionName.[0] }},
  "current_state": {{#if issueClosedAtUtc}} "closed" {{else if issueAcknowledgedAt}} "acknowledged" {{else}} "open"{{/if}},
  "details": {{json issueTitle}},
  "event_type": "Incident",
  "incident_acknowledge_url": {{json issueAckUrl }},
  "incident_api_url": "N/A",
  "incident_id": {{json issueId }},
  "incident_url": {{json issuePageUrl }},
  "owner": "N/A",
  "policy_name": {{ json accumulations.policyName.[0] }},
  "policy_url":  {{json issuePageUrl }},
  "runbook_url": {{ json accumulations.runbookUrl.[0] }},
  "severity": {{#eq "HIGH" priority}} "WARNING" {{else}}{{json priority}} {{/eq}},
  "targets": {
    "id": {{ json entitiesData.entities.[0].id }},
    "name": {{ json entitiesData.entities.[0].name }},
    "type": "{{entitiesData.entities.[0].type }}",
      "product": "{{accumulations.conditionProduct.[0]}}"
    },
    "timestamp": {{#if closedAt}} {{ closedAt }} {{else if acknowledgedAt}} {{ acknowledgedAt }} {{else}} {{ createdAt }} {{/if}}
  }
}

Sample JSON payload sent from New Relic

(in JSON format)

{
      "tags": "tag1,tag2",
      "teams": "team1,team2",
      "recipients": "user1,user2",
      "payload": {
        "condition_id": 1,
        "condition_name": "test condition",
        "current_state": "open",
        "details": "CPU > 50% for 5 minutes",
        "event_type": "INCIDENT",
        "incident_acknowledge_url": "http://localhost/incident/1/acknowledge",
        "incident_api_url": "http://localhost/api/incident/1",
        "incident_id": 1,
        "incident_url": "http://localhost/incident/1",
        "owner": "John Doe",
        "policy_name": "test policy",
        "policy_url": "http://localhost/policy/1",
        "runbook_url": "http://localhost/runbook/url",
        "severity": "CRITICAL",
        "targets": [
          {
            "id": "12345",
            "link": "http://localhost/target/12345",
            "name": "Test Target",
            "labels": [
              "production",
              "hostname"
            ],
            "type": "Server",
            "product" : "productName"
          }
        ],
        "timestamp": 123456789000
      }
}

Payload parsed by Opsgenie

(in JSON format)

[
    "owner" : "John Doe",
    "severity" : "CRITICAL",
    "policy_url" : "http://localhost/policy/1",
    "teams" : [
        "team1", "team2"
    ],
    "target_name" : "Test Target",
    "target_type" : "Server",
    "policy_name" : "test policy",
    "incident_url" : "http://localhost/incident/1",
    "incident_acknowledge_url" : "http://localhost/incident/1/acknowledge",
    "tags" : [
        "tag1", "tag2"
    ],
    "event_type" : "INCIDENT",
    "incident_id" : "1",
    "target_link" : "http://localhost/target/12345",
    "runbook_url" : "http://localhost/runbook/url",
    "recipients" : [
        "user1", "user2"
    ],
    "target_labels" : [
        "production", "hostname"
    ],
    "details" : "CPU > 50% for 5 minutes",
    "state" : "open",
    "condition_name" : "test condition",
    "target_product" : "productName",
    "timestamp" : "123456789000"
]

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