Review Marketplace apps with slow issue indexing

This recommendation is shown when we’ve detected that one or more Marketplace apps are spending an unusually long time reindexing issues, which may be affecting performance and page load times.

Signals used

Details of how we detect this issue.

Conditions

The following conditions need to occur together:

• At least one of the key experiences, such as issue view, shows degraded page load times (RFU)

• The issue.reindexing metric for a Marketplace app was degraded over the same time window when RFU degraded, compared to previous weeks

• The issue.reindexing metric is degraded for fewer than 5 apps. This number makes it more likely that the issue is actually related to these apps and isn’t a broader system problem.

Filters

When the issue occurs multiple times, we group their signals under different filters, for example 24-hour or 7-day. In this case:

• For degraded experiences, we show the highest degradation from all occurrences.

• For identified apps, we list all apps that contributed to this issue. For each app, we show the percentage of all occurrences it caused.

Frequency chart

Similar to filters, the frequency chart shows occurrences of this issue over time. It can help you spot specific patterns, for example apps causing high database usage during a specific day of the week or time of the day.

Recommended action

Review and investigate identified apps

How to solve this issue will depend on a Marketplace app and what it does. Here are some actions you can take:

• Review the affected apps
  Check the list of apps shown in the recommendation. For each app, look for recent changes such as new features or modules, configuration updates, new or updated automations, listeners, or integrations that touch issues, or a recent install or upgrade.

• Look for patterns that create heavy reindexing load
  Identify whether certain projects, issue types, or workflows line up with the time window where performance degraded. Pay special attention to bulk issue operations, automations that frequently update issues or custom fields, and apps that sync or mirror issues with external systems.

• Optimize or reduce issue‑heavy operations, or disable the app
  Where possible, reduce the frequency of automations or jobs that update large numbers of issues. Avoid running large bulk operations during peak usage hours, and consider temporarily pausing non‑critical features that frequently modify issues, or temporarily disabling the app, to see if performance improves.

• Contact the app vendor if issues persist
  If performance issues continue after you adjust configuration or usage, reach out to the app vendor. Share that you’re seeing high issue.reindexing times, the time window when RFU and issue.reindexing degraded, and any relevant configuration or usage patterns so they can recommend optimizations or fixes.