Review Marketplace apps with slow comment indexing

This recommendation is shown when we’ve detected that one or more Marketplace apps are spending an unusually long time reindexing comments, which may be affecting performance and page load times.

Signals used

Details of how we detect this issue.

Conditions

The following conditions need to occur together:

• At least one of the key experiences, such as issue view, shows degraded page load times (RFU)

• The comment.reindexing metric for a Marketplace app was degraded over the same time window when RFU degraded, compared to previous weeks

• The comment.reindexing metric is degraded for fewer than 5 apps. This number makes it more likely that the issue is actually related to these apps and isn’t a broader system problem.

Filters

When the issue occurs multiple times, we group their signals under different filters, for example 24-hour or 7-day. In this case:

• For degraded experiences, we show the highest degradation from all occurrences.

• For identified apps, we list all apps that contributed to this issue. For each app, we show the percentage of all occurrences it caused.

Frequency chart

Similar to filters, the frequency chart shows occurrences of this issue over time. It can help you spot specific patterns, for example apps causing high database usage during a specific day of the week or time of the day.

Recommended action

Review and investigate identified apps

How to solve this issue will depend on a Marketplace app and what it does. Here are some actions you can take:

• Review the affected app
  Check the list of apps shown in the recommendation. For each app, look for recent changes such as new features or modules, configuration updates, new or updated automations, listeners, or integrations that touch comments, or a recent install or upgrade.

• Look for patterns that cause heavy comment reindexing
  Identify whether certain projects, issue types, or workflows are driving a lot of comment activity during the affected time window. Pay attention to bulk updates or migrations involving comments, automations that create or edit comments at scale, and apps that sync comments with external systems.

• Optimize or reduce comment‑heavy operations, or disable the app
  Where possible, reduce the frequency of automations or jobs that update many comments. Avoid running large bulk comment operations during peak hours, and consider pausing non‑critical features that frequently modify comments, or temporarily disabling the app, to see if performance improves.

• Contact the app vendor if issues persist
  If performance issues continue after you adjust configuration or usage, reach out to the app vendor. Share that you’re seeing high comment.reindexing times, the time window when RFU and comment.reindexing degraded, and any relevant configuration or usage patterns so they can advise on optimization or fixes.