What is an incident?

Incidents are the main way to communicate with your customers when you are having downtime. During a downtime-related event, you can add an incident to your page describing the issue, what you're doing about it, and when you expect the issue to be fixed. The incident will be posted to your status page so your customers can stay up-to-date with any problems that may be affecting them.

As time goes on and the cause of the incident is identified and then later fixed, you can add updates to incidents to reflect the current status.