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Scheduling maintenance is a way to let your page viewers know ahead of time when you're going to be unavailable due to maintenance. Scheduling maintenance will add the information to your status page and also send a notification to those who have opted-in to receive notifications.
To create a new scheduled maintenance:
Click Incidents from the left sidebar.
Click the Maintenance tab.
Click Schedule maintenance.
Fill out required fields including the time/date/duration of the maintenance, components affected, and any automation options.
Click Schedule now.
For the most part, maintenances share the same fields as regular incidents. They have a name, message, status, can be tweeted, and have affected components.
You can let your customers know the planned maintenance window by setting the start time and duration in hours and minutes. Numerical values can be typed into the hours and minutes fields to duration down to the minute, or span multiple days if needed. This will help your customers to plan ahead around your maintenance.
Maintenances has four distinct statuses that are different than the normal incident statuses. When you schedule maintenance, it will automatically be given the status of "scheduled" and can be updated from there.
Scheduled - the default state given to the scheduled maintenance upon creation.
In progress - the scheduled maintenance is underway.
Verifying - the scheduled maintenance is complete but you're still verifying that things are back to functioning as expected.
Completed - the scheduled maintenance is completed.
We'll help keep your users informed every step of the way through your maintenance window. And, if you want a more hands-off approach to scheduled maintenance, there are three different actions you can have automatically done for you.
You'll have the option to:
Notify subscribers immediately about the newly scheduled maintenance
Tweet about the newly scheduled maintenance if you have a Twitter account linked
We'll send a reminder notification to email and SMS subscribers 60 minutes before this maintenance is scheduled to start.
We'll change the status of the scheduled maintenance from "scheduled" to "in progress" at the specified start of the maintenance period. Additional options include...
Send notifications to email, SMS, and webhook subscribers
Automatically tweet when the scheduled maintenance begins
Automatically set affected components to "under maintenance" when scheduled maintenance begins
We'll change the status of the scheduled maintenance to 'completed' at the specified end of the maintenance period. Note that the maintenance must have been moved to "in progress" or "verifying" for this automation to work. Additional options include...
Send notifications to email, SMS, and webhook subscribers
Automatically tweet when the scheduled maintenance ends
Automatically set affected components back to "operational" when scheduled maintenance ends
Maintenances cannot be reopened once changed to ‘completed’.
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