Create a backup policy and run backups

When you run a backup, we save a copy of your Jira or Confluence product data in Atlassian storage.
In case your data is lost, corrupted, or inaccessible, you can use this copy to restore your product data within 14 days.

You can run a new backup once every 7 days. If your backup fails or is incomplete, you can run it again as many times as you need until you get a complete backup. Learn more about backup limitations

Create a new backup policy

Before running a backup for the first time, you need to create a backup policy for the product. The policy includes the product you choose to back up and whether to include attachments in the backup.

To create a new backup policy:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Settings > Data management.

3. Select Backup and restore.

4. Select Create backup policy if this is your first backup policy, otherwise select Create new backup policy.

5. Select the product to back up. The products listed here are only products that are part of the organization. If there’s a product missing from the list, make sure you are enrolled in the EAP and that you have organization admin permissions.

6. Choose whether or not to include attachments in your backup, then select Next.

7. Review the backup policy, then select Run backup.

If successful, the backup starts running, and a new backup policy for the product is added to the Backup policy table.

Run backup

When you run a backup for a product for the first time, we save the configuration as a backup policy. Reuse an existing policy to run future backups for the same product.

You can run a new backup 7 days after your last complete backup.

To run the same backup again:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Settings > Data management.

3. Select Backup and restore.

4. In the Backup policy table, find the policy that includes the product you want to backup. Select View details.

5. Select Run backup.

6. Select whether you want to include attachments in the backup.

7. Review the data to back up, and select Confirm.

To run a backup for a new product, create a new policy following the steps in the previous section. Learn what product data is included in the backup

Backup statuses

Each backup has one of the following statuses:

• IN PROGRESS - the backup is still in progress

• COMPLETE - the backup has finished running, and is complete

• INCOMPLETE - the backup has finished running, and is missing some attachments in the case of Jira products, or missing some spaces in the case of Confluence

• EXPIRED - it’s been over 14 days since running the backup, and the backup is no longer available

• FAILED - the backup failed

We recommend you restore only COMPLETE backups, although INCOMPLETE backups can also be restored. Backups that are IN PROGRESS, EXPIRED, or FAILED can’t be restored. Learn how to restore from backups

Backup policy’s details

To view a backup policy details:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Settings > Data management.

3. Select Backup and restore.

4. In the Backup policy table, find the policy that includes the product you want to backup. Select View details.

The backup policy details include the following:

• The backed up product

• The number of available backups, which include all COMPLETE and INCOMPLETE backups taken in the last 14 days

• The time and status of the last backup taken

• The products included in the backup policy. Jira Service Management is partially supported, so the customers are included in the backup, but not the data. What is the Jira family of products?

• A list of all the recent backups: the time of backup, status, admin who ran the backup, whether attachments were selected, when the backup will expire, and a Restore link if the backup can be restored