ポートフォリオ インサイトのトラブルシューティング

This page describes common problem related to Portfolio insights.

Error messages

We're unable to collect cloud readiness data

This message is displayed when we can't collect cloud readiness data. This can happen when:

• We've lost connection to your Data Center instance, or you have temporary issues with the connection

• Your migration assistant is out of date, or there’s some other problem with it

• You encountered and resolved one of these problems. In this case, the cloud readiness assessment won’t be triggered automatically, you need to start it from the main page

These problems might be temporary, so give it a few minutes and try to manually re-assess your cloud readiness. To do it, select your Data Center instance on the main page of Portfolio insights, and select … > Assess cloud readiness.

If the problem persists, try the following steps.

Data Center connection

1. In Portfolio insights, select the Apps tab.

2. Make sure the connectivity status for your instance is Connected. If needed, try to re-connect.

3. Go to your Data Center instance, and check that it's up and running.

Cloud Migration Assistant problems

1. Go to your Data Center instance, and check that it's up and running.

2. Go to Administration > Manage apps, and update the migration assistant.

3. If the problem persists, reinstall the migration assistant.

Re-assessing from the Data Center side

If the solutions and re-assessing from Portfolio insights didn’t help, try running the assessment from the cloud migration assistant.

1. Go to your Data Center instance and open the migration assistant.

2. On the home screen, you should see the Assess your instance card.

3. Start the assessment. Once it’s complete, the results should be automatically sent to Portfolio insights.

How to manually assess cloud readiness