Troubleshoot Portfolio insights

This page describes common problem related to Portfolio insights.

Error messages

We're unable to collect cloud readiness data

This message is displayed when we can't connect cloud readiness data, without a specific reason. This can happen when:

• We've lost connection to your Data Center instance, or you have temporary issues with the connection

• There's a problem with your Cloud Migration Assistant

These problems might be temporary, so give it a few minutes and try to manually re-assess your cloud readiness. To do it, open your Data Center instance in Portfolio insights, switch to the Cloud readiness tab, and select Re-assess.

If the problem persists, try the following steps.

Data Center connection

1. In Portfolio insights, select the Apps tab.

2. Make sure the connectivity status for your instance is Connected. If needed, try to re-connect.

3. Go to your Data Center instance, and check that it's up and running.

Cloud Migration Assistant problems

• Go to your Data Center instance, and check that it's up and running.

• Go to Administration > Manage apps, and update the Jira Cloud Migration Assistant.

• If the problem persists, reinstall the Jira Cloud Migration Assistant.