Too many Jira Service Management agents
This insight checks if the number of agents with access to Jira Service Management exceeds the limit of agents in Jira Service Management Cloud.
More details about agents
Agents are users who were given product access to Jira Service Management. In Jira Service Management Cloud, there’s a limit on how many agents you can have for a single site. The limit includes users who:
Have active status
Have been granted access to Jira Service Management Cloud
We use the same criteria for your result. You can match your result to your Jira Service Management license in Administration > Versions & licenses.
If you'd try to migrate these users:
The migration assistant compares your users to your cloud plan. If you have more users than allowed in your plan, your migration will be blocked by a pre-migration check.
If you temporarily remove user access for the migration, you can migrate them. However, on the cloud side, you'll be able to grant access only until you reach the limit.
What’s the recommendation?
We recommend that you review and clean up your agents. It's common to have many old or testing accounts that have access, yet no longer need it. All of these users count towards your license, so it might be a good idea to delete them or remove their access before the migration.
Remove users from access groups
You can either remove users from groups that grant access, or remove access from entire groups.
To view groups that grant access and remove their users:
In Jira Data Center, go to Administration > Groups.
Every group that grants access should have a product label next to it, like Jira Service Management.
Select Edit members for your group.
Remove users from these groups.
To view, grant, and revoke access for groups:
In Jira Data Center, go to Administration > Applications > Application access.
Groups that have access will be listed under a specific product.
Select Remove next to your group. The group will lose product access.
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